Customer Service Representative - Mandarin Support - Reservation Project KL

TP; Kampung Malaysia Tambahan; On-site; MYR 24,000 - 42,000; Full time

Job summary

TP in Kuala Lumpur seeks a Reservations Customer Service Representative to handle inquiries via phone, email, or fax and ensure guest satisfaction. You will coordinate with hotels and guests to fulfill requests and manage reservations efficiently.

The role requires excellent English communication, problem-solving, and a customer-focused approach, with flexibility for monthly shift changes as business needs require.

Qualifications

• Excellent communication skills in English
• Strong problem solving skills
• Responsible and independent with customer focus
• Experience with Customer Care, internet and hotel industry

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support

Skills

Excellent communication

Problem solving

Sense of responsibility

Independent

Customer care experience

Job description

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and language required
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and hotel industry
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.