Customer Service Representative - D'Pulze Cyberjaya

TRENDCELL SDN. BHD. (Retail); Selangor; Sur place; MYR 25 000 - 39 000; Plein temps

Résumé du poste

Jaya Grocer in Malaysia is seeking a Customer Service Representative to greet customers, handle inquiries and resolve issues with patience and courtesy. You will assist with product questions, exchanges, refunds, and support store operations to ensure a smooth shopping experience.

Required languages are Bahasa Malaysia and English, with Chinese as an added advantage. Candidates should have at least 1 year of customer service experience, strong communication, and the ability to work independently

Qualifications

• Minimum 1 year experience in customer service.
• Essential language(s): Bahasa Malaysia and English; Chinese language will be an added advantage.
• Good communication and interpersonal skills.
• Customer satisfaction oriented.
• Able to work independently with minimum supervision.

Responsabilités

• Build sustainable relationships with customers through interactive communications.
• Attend inquiries, handle complaints, provide solutions and alternatives.
• Resolve and update all customer feedback/product in the outlet to Store Manager and management following up to ensure resolutions.
• Assist with product inquiries, refunds and exchanges.
• Maintain hygiene, grooming and decorum throughout the day.
• Work with operational staff to ensure customers receive efficient and courteous service.
• Understand store layout to assist customers, e.g. product placement.
• Promote the selected products according to outlets promotions and festive season.
• Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product.
• Assist in general operational functions and ad-hoc assignments.

Connaissances

Basic communication

Interpersonal skills

Customer satisfaction orientation

Independent working

Description du poste

Build sustainable relationship of trust with customer through interactive communications

Responsible to attend customer inquiries, handle complaints, provide solutions and alternatives

Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions

Assist with product inquiries, refunds and exchange

Maintain good hygiene, proper grooming and pleasant decorum throughout the day

Work together with other operational staffs to ensure customers receive efficient and courteous service

Understand well about store layout to assist customers, e.g. Product placement

Promote the selected products according to outlets promotions and festive season

Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product

Assist in general operational functions and ad-hoc assignments

You should have:

Required language(s): Bahasa Malaysia and English. Chinese language will be an added advantage.

Minimum 1 year experience and background in customer service

Basic communication skills and interpersonal skills

Customer satisfaction oriented

Able to work independently with minimum supervision

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values-Teamwork, Trust, Integrity, Customer Satisfaction, and Growth-we aim to deliver quality, value, and convenience to every customer.

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values-Teamwork, Trust, Integrity, Customer Satisfaction, and Growth-we aim to deliver quality, value, and convenience to every customer.

What can I earn as a Customer Service Representative