Customer Service Representative

AirSWIFT; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Exposure to regional stakeholders

Professional growth opportunities

Job summary

AirSWIFT in Shah Alam, Malaysia, seeks a Customer Service Representative with 5+ years in order management and sales support. You will manage customer orders through ERP systems, coordinate logistics and delivery across Southeast Asia, Australia, and New Zealand, and provide pre- and post-sales assistance.

The ideal candidate is proficient with ERP/MRP (preferably Microsoft D365 and AX2012) and communicates effectively in English, able to navigate a multicultural setting and manage multiple

Qualifications

• Degree-qualified professional with experience in customer service and order management.
• Proficient in ERP/MRP systems and strong English communication skills.
• Experience supporting regional customers across Southeast Asia.

Responsibilities

• Manage customer orders and order administration through ERP systems.
• Review POs and changes for compliance and traceability.
• Provide pre-sales and post-sales support as primary contact for inquiries.
• Coordinate with customers and global teams on logistics and delivery.
• Support Sales with forecasting, order coverage, and admin duties.

Skills

Customer service

Order management

Sales support

English communication

Education

Bachelor's degree

Tools

Microsoft D365

AX2012

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Our client is a global leader in advanced composite materials, serving customers across the aerospace, defense, space, and industrial sectors. The Customer Service Representative will play a key role in managing customer orders, coordinating logistics and delivery activities, and providing exceptional pre- and post-sales support across Southeast Asia, Australia, and New Zealand. This position serves as a critical liaison between customers and internal global teams, ensuring seamless order fulfillment, compliance, and customer satisfaction.

Key Responsibilities

• Manage customer purchase orders, order entry, and order administration through ERP systems, including Microsoft D365 and AX2012, while supporting system migration initiatives.
• Review purchase orders, order changes, and customer requests to ensure compliance with internal policies, procedures, and traceability requirements.
• Provide responsive pre-sales and after-sales customer support, acting as the primary contact for customer inquiries and order-related matters.
• Coordinate with customers, internal stakeholders, and global teams on logistics, delivery schedules, quality matters, documentation, and order fulfillment activities.
• Support Sales and Marketing teams with forecasting, order coverage, payment follow-ups, month-end activities, reporting, and general administrative duties.

Job Requirements

• Degree-qualified professional with at least 5 years of experience in customer service, order management, sales support, or a similar role.
• Strong proficiency in Microsoft Office and experience using ERP/MRP systems, preferably Microsoft D365 and AX2012.
• Excellent written and verbal communication skills in English; proficiency in Thai or Vietnamese would be an added advantage.
• Ability to work effectively in a multicultural and cross-functional environment while managing multiple priorities under tight timelines.
• Proactive, customer-focused, and detail-oriented individual with strong organizational, problem-solving, and time management skills.

Benefits

• Opportunity to join a globally recognized leader in advanced materials supporting the aerospace and high-technology industries.
• Exposure to regional and international stakeholders, with opportunities to collaborate across Asia, Europe, and North America.
• Competitive compensation package, supportive work environment, and opportunities for professional growth and development.