Customer Service Representative

Access World; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics and freight service company in Malaysia seeks a Customer Service Representative to deliver exceptional customer service in a dynamic environment. The role involves managing customer inquiries, troubleshooting issues, and ensuring compliance with regulations. Ideal candidates should have a diploma in Logistics, excellent communication skills in Malay and English, and a keen attention to detail. This position also offers competitive salary and benefits, along with opportunities for career development.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career development

Work-life balance initiatives

Qualifications

• Minimum Diploma in Logistics and Supply Chain management.
• Relevant working experience preferred; fresh graduates encouraged to apply.
• Experience in import/export procedure and documentation is a plus.

Responsibilities

• Attend to customer inquiries and manage expectations.
• Troubleshoot daily operations issues and escalate complaints.
• Verify logistics documents before forwarding to customers.

Skills

Communication skills

Analytical skills

Meticulousness

Teamwork

Problem-solving

Education

Diploma in Logistics and Supply Chain Management

Job description

Join the dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. as a Customer Service Representative. This full‑time or contract role based in Petaling Jaya, Selangor, will see you play a key part in providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry.

Key Responsibilities

• Account Management:
  • Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
  • Trouble‑shooting/solving of daily operations issues.
  • Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
  • Timely and error‑free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.
• Planning and Co‑ordination:
  • Prepare Work Order Instructions for on‑site warehouse teams and follow up till completion of the job.
  • Escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
  • Assist on ad‑hoc reporting matters or any other assigned task given by Team Leaders.
  • Monitor progress of work orders and keep the customer informed on a regular basis.
  • Verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.
• Exchange Compliance:
  • Ensure parcels for warranting are in compliance with LME regulation.
  • Liaise closely with Operations and Exchange Compliance Manager.
• System Data and Inventory:
  • Update the Logistics system.
  • Send inventory report to customers and banks on a regular basis. Report to be checked by Team Leaders before sending to external parties.
• Costing and Billing:
  • Timely and accurate billing to customer.
  • Ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
  • Engage with customer to ensure timely payments to AR invoices. Target to minimise ageing payments that are more than 30 days.
  • Ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
  • Inform customer timely for additional charges incurred.
  • Clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.
• Job File Management:
  • Maintain accurate documentation and filing.
  • Indicate/update the cover file with detail job information.
• General: Any other tasks or assignments as may be assigned from time to time.

What We’re Looking For

• Minimum Diploma in Logistics and Supply Chain management.
• Relevant working experience preferred and fresh graduate is encouraged to apply.
• Experience in import/export procedure and documentation.
• Demonstrated warehousing and logistics operations expertise.
• Ability to work on cross‑functional and multicultural teams.
• Meticulous, responsible and positive work attitude.
• Mature and able to work independently with minimal supervision.
• Excellent communication and analytical skills.
• Good command of spoken and written Malay and English. Proficiency in Mandarin, both spoken and written, will be an advantage for communication with customers from China.

Fresh Graduates are Welcome to Apply

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for career development and growth within the organization.
• Supportive and collaborative work environment.
• Work‑life balance initiatives, such as flexible work arrangements.

Apply now to become our next Customer Service Representative!

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Access World Recruiters via firm’s HR contact number or business email address.

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