Customer Service Representative

Premio Safety Door Sdn Bhd

Puchong

On-site

MYR 36,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Allowance Provided

Performance Bonus

Company Trip

Staff Discount

Allowance Provided

Job summary

Premio Safety Door Sdn Bhd in Puchong is seeking a customer-facing sales associate to greet walk-in clients, understand their needs and provide professional advice on various door products, including features, materials and installation options.

You will prepare quotations, process sales orders, maintain up-to-date product knowledge, follow up on leads, coordinate with the installation team, and help achieve monthly and quarterly sales targets while maintaining high customer satisfaction.

Qualifications

Greet and assist walk-in customers in the showroom.
Understand customer needs and provide professional advice on door products.
Explain product features, materials, pricing, and installation process clearly and confidently.

Responsibilities

Prepare and present quotations based on customer requirements.
Process and verify sales orders accurately, ensuring all details are correct.
Maintain in-depth knowledge of all company door products, including materials, specifications, designs, and installation methods.
Maintain regular contact with existing customers to ensure satisfaction and identify new business opportunities.
Follow up with potential leads to convert them into successful sales.
Coordinate with the installation team to ensure timely and smooth delivery and installation.
Assist in resolving customer complaints or issues promptly to maintain high customer satisfaction.
Achieve monthly and quarterly individual and team sales targets.
Prepare and submit daily/weekly sales reports and customer follow-up logs.
Maintain store's cleanliness and health and safety measures.

Skills

Customer service

Sales

Quotation

Lead follow-up

Product knowledge

Communication

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Premio Safety Door Sdn Bhd – Puchong New Village

Greet and assist walk-in customers in the showroom.

Understand customer needs and provide professional advice on various door products.

Explain product features, materials, pricing, and installation process clearly and confidently.

Requirement

Greet and assist walk-in customers in the showroom.
Understand customer needs and provide professional advice on various door products.
Explain product features, materials, pricing, and installation process clearly and confidently.

Responsibility

Prepare and present quotations based on customer requirements.
Process and verify sales orders accurately, ensuring all details are correct.
Maintain in-depth knowledge of all company door products, including materials, specifications, designs, and installation methods.
Maintain regular contact with existing customers to ensure satisfaction and identify new business opportunities.
Follow up with potential leads to convert them into successful sales.
Coordinate with the installation team to ensure timely and smooth delivery and installation.
Assist in resolving customer complaints or issues promptly to maintain high customer satisfaction.
Achieve monthly and quarterly individual and team sales targets.
Prepare and submit daily/weekly sales reports and customer follow-up logs.
Maintain store's cleanliness and health and safety measures.

Benefits