Customer Service Representative

Swee Lee Workshop Sdn Bhd; Kuantan; On-site; MYR 17,000 - 28,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

On-the-job training

Uniform provided

Medical Leave

Annual Leave

Job summary

Swee Lee Workshop Sdn Bhd – Kuantan, Pahang is seeking a customer service oriented candidate to handle vehicle insurance claims and inquiries. You will manage communications via WhatsApp, calls, and walk-ins, assist with accident claims, and prepare documents for claims processing.

Role emphasizes accuracy, timely follow-up with insurers, and coordination with workshop and other departments. Training will be provided to learn the processes and systems used.

Qualifications

• Minimum SPM.
• Able to communicate in Bahasa Malaysia; English and Mandarin would be an advantage.
• Possess a valid driving license.
• Good communication skills.
• Responsible and willing to learn.
• Experience in automotive workshop, accident claims, or insurance claim handling is an added advantage. Training will be provided for candidates who are willing to learn.

Responsibilities

• Attend to customers through WhatsApp, phone calls and walk-in enquiries.
• Assist customers with vehicle accident claims and repair enquiries.
• Collect, check and prepare documents required for insurance claims.
• Follow up claim approval, payment with insurance companies.
• Check and reply to emails from customers, insurance companies and related parties.
• Prepare simple letters and correspondence when required.
• Update customers on their claim approval and vehicle repair status.
• Follow up on pending documents with customers and insurance companies.
• Coordinate with workshop, estimator, insurance company and other departments.
• Upload vehicle photos and claim documents into the relevant system.
• Perform basic data entry, filing and administrative work.
• Handle other customer service duties when required.

Skills

Communication skills

Willing to learn

Education

Minimum SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Swee Lee Workshop Sdn Bhd – Kuantan, Pahang

• Minimum SPM.
• Able to communicate in Bahasa Malaysia; English and Mandarin would be an advantage.
• Possess a valid driving license.
• Good communication skills.
• Responsible and willing to learn.
• Experience in automotive workshop, accident claims, or insurance claim handling is an added advantage. Training will be provided for candidates who are willing to learn.

Requirement

• Minimum SPM.
• Able to communicate in Bahasa Malaysia; English and Mandarin would be an advantage.
• Possess a valid driving license.
• Good communication skills.
• Responsible and willing to learn.
• Experience in automotive workshop, accident claims, or insurance claim handling is an added advantage. Training will be provided for candidates who are willing to learn.

Responsibility

• Attend to customers through WhatsApp, phone calls and walk-in enquiries.

• Assist customers with vehicle accident claims and repair enquiries.

• Collect, check and prepare documents required for insurance claims.

• Follow up claim approval , payment with insurance companies.

• Check and reply to emails from customers, insurance companies and related parties.

• Prepare simple letters and correspondence when required.

• Update customers on their claim approval and vehicle repair status.

• Follow up on pending documents with customers and insurance companies.

• Coordinate with workshop, estimator, insurance company and other departments.

• Upload vehicle photos and claim documents into the relevant system.

• Perform basic data entry, filing and administrative work.

• Handle other customer service duties when required.

Requirements:

Basic computer knowledge, good communication skills, responsible and willing to learn. Experience in automotive or insurance claims is an advantage, but training can be provided.

Benefits

• EPF
• SOCSO
• EIS
• On-the-job training
• Uniform provided
• Medical Leave
• Annual Leave