Sales Advisor

Alam Biru Automotif Utama PLT; Batu Pahat; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Allowance Provided

Staff Meal

Sick leave

Emergency leave

Special leave

Attendance allowance

Travel allowance

Additional allowance

Job summary

Alam Biru Automotif Utama PLT is seeking an automotive workshop associate in Batu Pahat to greet customers, identify vehicle issues, and coordinate with mechanics for diagnosis and repair recommendations.

You will prepare job sheets, quotes, and timelines, explain findings in simple terms, and seek customer approval for additional work. A valid driving license and good communication are required.

Qualifications

• At least 2 years of working experience in the automotive field
• Possess a valid driving license
• Diligent, disciplined, and able to work independently or as part of a team
• Good communication skills and customer-friendly

Responsibilities

• Receive customers and identify car issues based on complaints or symptoms described.
• Conduct a preliminary inspection with the customer before handing over to the mechanic.
• Prepare job sheets/repair orders with details of the problem, work to be done, and customer requests.
• Communicate with mechanics or technicians to obtain diagnosis results and repair recommendations.
• Explain the issues to customers in simple, easy-to-understand language rather than overly technical terms.
• Prepare quotations for labour costs, spare parts, and recommended services.
• Obtain customer approval before mechanics carry out additional work or replace spare parts.
• Make ethical recommendations and upsell where appropriate, such as engine oil/servicing, brake pads, batteries, alignment & balancing, suspension, and preventive maintenance.
• Monitor the progress of workshop jobs and ensure work is completed within the promised timeframe.
• Update customers in the event of delays, additional damage, or cost changes.
• Perform a final check before handing back the vehicle, including ensuring the requested work has been completed.
• Explain the invoice and work done when the customer collects the vehicle.
• Follow up with customers after service to ensure the car is in good condition and the customer is satisfied.
• Manage customer service records so that maintenance and repair history can be easily referenced in the future.
• Help achieve the workshop's sales targets, including labour sales, spare parts, servicing, and repeat customers.

Skills

Automotive knowledge

Customer service

Communication

Team player

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At least 2 years of working experience in the automotive field

Possess a valid driving license

Diligent, disciplined, and able to work independently or as part of a team

Good communication skills and customer-friendly

Requirement

• At least 2 years of working experience in the automotive field
• Knowledgeable in automotive (operations)
• Possess a valid driving license
• Diligent, disciplined, and able to work independently or as part of a team
• Good communication skills and customer-friendly

Responsibility

• Receive customers and identify car issues based on complaints or symptoms described.
• Conduct a preliminary inspection of the vehicle together with the customer before handing it over to the mechanic.
• Prepare job sheets / repair orders with details of the problem, work to be done, and customer requests.
• Communicate with mechanics or technicians to obtain diagnosis results and repair recommendations.
• Explain the issues to customers in simple, easy-to-understand language rather than overly technical terms.
• Prepare quotations for labour costs, spare parts, and recommended services.
• Obtain customer approval before mechanics carry out additional work or replace spare parts.
• Make ethical recommendations and upsell where appropriate, such as engine oil/servicing, brake pads, batteries, alignment & balancing, suspension, and preventive maintenance.
• Monitor the progress of workshop jobs and ensure work is completed within the promised timeframe.
• Update customers in the event of delays, additional damage, or cost changes.
• Perform a final check before handing back the vehicle, including ensuring the requested work has been completed.
• Explain the invoice and work done when the customer collects the vehicle.
• Follow up with customers after service to ensure the car is in good condition and the customer is satisfied.
• Manage customer service records so that maintenance and repair history can be easily referenced in the future.
• Help achieve the workshop's sales targets, including labour sales, spare parts, servicing, and repeat customers.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Allowance Provided
• Staff Meal
• Reasonable salary
• Sick leave
• Emergency leave
• Special leave
• Attendance allowance
• Travel allowance
• Additional allowance