Customer Service Representative

BE Beauty Sdn Bhd; Kuala Lumpur; On-site; MYR 18,000 - 28,000; Full time

Benefits offered by this job

Training and guidance provided

Performance incentives / commission

EPF, SOCSO and EIS contributions

Annual leave and statutory benefits

Job summary

BE Beauty Sdn Bhd's BESlim team is seeking a friendly customer service ambassador to welcome clients from inquiry to journey completion in Kuala Lumpur. You will handle enquiries, coordinate appointments, explain treatments and available promotions, and ensure a smooth, professional BESlim experience.

You will engage with clients across WhatsApp, phone, and social channels, follow up on bookings and renewals, process payments, and support a high standard of service with weekend availability and

Qualifications

• Experience in customer service or hospitality is preferred.
• Friendly, approachable and confident when interacting with clients.
• Good command of English and Mandarin; additional languages are a plus.
• Comfortable using computers, WhatsApp and social media platforms.

Responsibilities

• Welcome clients and assist with registration and check-in.
• Manage appointments, reminders, rescheduling and follow-ups.
• Respond to enquiries via WhatsApp, phone, social media and other channels.
• Explain BESlim services, promotions, packages and payment options.
• Handle basic enquiries about BESlim treatments and slimming journey.
• Conduct client consultations to understand needs and goals.
• Follow up with potential clients to drive bookings and conversions.
• Support existing clients for retention and package renewals.
• Process payments, issue receipts and maintain basic records.

Skills

Customer service

Sales

Reception

Communication

Multitasking

Job description

You will be the friendly face and helpful voice of BESlim, creating a welcoming experience for every client from the moment they enquire until their BESlim journey is complete. You will be responsible for handling enquiries, coordinating appointments, introducing BESlim services and promotions, supporting client follow-ups, and ensuring every client receives attentive and professional service.

Key responsibilities

Welcome clients warmly and assist with registration and check-in.

Manage appointments, reminders, rescheduling and client follow-ups.

Respond promptly and professionally to enquiries through WhatsApp, phone calls, social media and other communication channels.

Explain BESlim services, treatment procedures, promotions, packages and payment options clearly.

Assist clients with basic enquiries about BESlim treatments and their slimming journey.

Conduct client consultations and understand their needs, goals and concerns.

Follow up with potential clients to encourage appointment bookings and support conversion.

Follow up with existing clients to encourage treatment consistency, package renewal and client retention.

Maintain good relationships with clients and provide excellent customer service throughout their BESlim journey.

Handle payments, receipts and basic administrative records accurately.

About you

Previous experience in customer service, sales, reception, beauty, slimming, wellness, hospitality, retail or healthcare is an advantage.

Friendly, approachable and confident when communicating with people.

Good command of English and Mandarin; additional languages are an advantage.

Comfortable using computers, WhatsApp, social media platforms and basic office systems.

Customer-oriented with a positive and enthusiastic attitude.

Comfortable speaking to clients and following up with potential customers.

Organised, responsible and able to multitask in a fast-paced environment.

Sales-driven and motivated to achieve appointment and conversion targets.

Willing to work on weekends.

EPF, SOCSO and EIS contributions

Annual leave and other statutory benefits

Training and guidance provided

Performance incentives / commission