CUSTOMER SERVICE REPRESENTATIVE

Micro-Mechanics; Bayan Lepas; On-site; MYR 40,000 - 58,000; Full time

Job summary

Micro-Mechanics Technology Sdn Bhd is seeking a Customer Service Representative in Bayan Lepas, Penang. You will be the primary contact for customers across multiple channels, handling orders, enquiries, and service requests with professionalism.

As part of the team, you will support sales and administrative activities, maintain accurate records, coordinate with internal departments, and ensure timely and accurate responses and deliveries while upholding the company's service standards.

Qualifications

• Candidates should have clerical and administrative experience.
• Ability to communicate professionally with customers and colleagues.
• Familiarity with MS Office and business systems.

Responsibilities

• Provide sales, customer service, and administrative support to assigned customers, with the objective of building and maintaining strong relationships.
• Assist with order processing, quotation coordination, and follow-up to ensure timely completion of customer-related tasks.
• Liaise with customers to respond to enquiries, provide information, and resolve routine issues in a professional and timely manner.
• Prepare and maintain regular reports relating to customer service and sales activities, including weekly sales and order status reports.
• Process daily customer orders and related transactions, including PO handling and updating information in relevant systems.
• Monitor outstanding orders and coordinate with internal/external parties to expedite deliveries.

Skills

Communication skills

Interpersonal skills

Administrative experience

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

We are seeking a Customer Service Representative to join our team at Micro-Mechanics Technology Sdn Bhd. This is a full-time position based in Bayan Lepas, Penang. In this role, you will be the primary point of contact for our customers, providing exceptional service and support across multiple communication channels. You will play a crucial part in building and maintaining strong customer relationships, ensuring satisfaction, and representing our company values with professionalism and dedication.

1.0 GENERAL DUTIES

Provides sales, customer service, and administrative support to assigned customers, with the overall objective of building and maintaining strong, positive, and satisfactory customer relationships. Supports the achievement of sales and service objectives by providing customers with timely, accurate, and effective solutions, as well as fast and efficient responses to enquiries and requests.

2.0 REPRESENTATIVE MAJOR FUNCTIONS

• Assist the Manager and/or Sales Engineer with administrative activities, including order processing, quotation coordination, order follow-up, and other related sales support activities.
• Maintain schedules, update relevant systems, and coordinate with internal departments to compile information and ensure timely completion of customer-related tasks.
• Liaise and communicate with customers to respond to enquiries, provide information, and resolve routine and non-routine issues in a professional and timely manner.
• Prepare and maintain regular and ad-hoc reports and analyses relating to customer service and sales activities, including weekly sales reports, product reports, order status reports, and other relevant information.
• Process daily customer orders and related transactions accurately and efficiently, including issuing WSO upon receipt of customers' Purchase Orders (PO), maintaining shipment schedules, and updating relevant information in the MPS system.
• Monitor outstanding and overdue orders and coordinate with relevant internal and external parties to expedite orders and ensure timely delivery to customers.
• Follow up on customer orders, quotations, shipments, and other outstanding matters to ensure effective communication and timely closure.
• Maintain accurate and up-to-date customer records, order information, and documentation in the relevant systems.
• Escalate customer complaints, urgent requests, or complex issues to the appropriate Manager or relevant department for further action and resolution.

3.0 ADDITIONAL RESPONSIBILITIES

• Possess sufficient clerical and administrative experience, with comprehensive knowledge of departmental procedures and a good understanding of the operations and functions of other relevant departments.
• Develop and maintain a good understanding of the Company's products, services, pricing, processes, and terms of business in order to provide accurate and effective support to customers.
• Demonstrate strong communication and interpersonal skills, with the ability to communicate professionally with customers, colleagues, and internal/external stakeholders.
• Possess the ability to prepare and compose business correspondence, reports, presentations, and other documents for internal and external use.
• Demonstrate good working knowledge of PC applications, including Microsoft Word, Excel, Outlook, and other relevant business systems, to perform daily duties effectively and efficiently.
• Identify opportunities to improve customer service processes, administrative workflows, and operational efficiency.
• Maintain a high level of accuracy, responsiveness, professionalism, and customer focus in handling all assigned responsibilities.
• Perform any other duties and responsibilities as assigned by the Manager or Management from time to time.