Customer Service Supervisor — Order & Experience Leader

Alcon MX; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon is seeking a Supervisor, Customer Service for HK & KR markets to lead pre-sale and post-sale support, covering technical and non-technical help across diverse customer segments. You will be the first contact for the sales force, oversee order and delivery processes, and ensure top-notch customer satisfaction through proactive issue resolution.

The role emphasizes maintaining detailed records, analyzing customer interactions, and refining procedures for orders, shipping, and returns, while

Qualifications

• Commitment to GxP and SOP adherence.

Responsibilities

• Deliver exceptional customer experiences through deep knowledge and proactive support.
• Manage orders, returns, and delivery processes with accuracy and timeliness.
• Serve as a primary contact for sales and channel partners, guiding order processing.
• Track stock, investigate inquiries on product availability and pricing, and report trends.
• Collaborate with cross-functional teams to improve customer service workflows and metrics.

Job description

Alcon is seeking a Supervisor, Customer Service for HK & KR markets to lead pre-sale and post-sale support, covering technical and non-technical help across diverse customer segments. You will be the first contact for the sales force, oversee order and delivery processes, and ensure top-notch customer satisfaction through proactive issue resolution.

The role emphasizes maintaining detailed records, analyzing customer interactions, and refining procedures for orders, shipping, and returns, while