Customer Service & Ops Coordinator - Optical Wholesale

OTTICA GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Performance Bonuses

Daily Meal Allowance

EPF, SOCSO, EIS

Yearly Increment

Medical card provided

Medical

Miscellaneous allowance

Parking

13 months salary

Bonus based on performance

Job summary

OTTICA GROUP SDN. BHD.

in Kuala Lumpur is seeking a responsible Customer Service & Operations Assistant to support daily operations for a wholesale supplier of optical frames and lenses. You will handle customer inquiries via WhatsApp, phone, and other channels in a polite, timely manner; coordinate with the warehouse to ensure orders are prepared and dispatched on time; and assist with stock checks, informing relevant teams of shortages or issues.

Qualifications

• Minimum Diploma or equivalent.
• Fresh graduates are encouraged to apply.
• Experience in the optical industry is an added advantage, but training will be provided.

Responsibilities

• Respond to customer enquiries via WhatsApp, phone, or other channels in a polite and timely manner.
• Coordinate with warehouse/operations to ensure orders are prepared and dispatched on time.
• Check stock availability and inform relevant teams of shortages or issues.

Skills

Customer service

Operations coordination

Communication

Problem solving

Education

Diploma

Tools

MS Office

Job description

OTTICA GROUP SDN. BHD.

in Kuala Lumpur is seeking a responsible Customer Service & Operations Assistant to support daily operations for a wholesale supplier of optical frames and lenses. You will handle customer inquiries via WhatsApp, phone, and other channels in a polite, timely manner; coordinate with the warehouse to ensure orders are prepared and dispatched on time; and assist with stock checks, informing relevant teams of shortages or issues.