Eyewear Sales & Service Specialist

UpGrowth HR Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

UpGrowth HR Sdn. Bhd. in Kuala Lumpur is seeking a customer-focused eyewear retail assistant to support sales and service at our store. You will greet customers, explain lens options and promotions, and assist the optometrist during fittings as needed.

You will also handle payments, stock management, and daily operations while maintaining a welcoming store environment and delivering after-sales care. Flexibility for weekends and public holidays is essential.

Qualifications

• SPM / Diploma or equivalent qualification.
• Retail, optical, or customer service experience is an advantage (training will be provided).
• Confident, well-groomed, and able to communicate well.
• Open to fresh graduates with the right attitude and willingness to learn.
• Willing to work retail shifts, weekends, and public holidays. (5-days per week, long hour shift with OT)

Responsibilities

• Greet and assist customers in selecting eyewear that suits their prescription, lifestyle, and personal style.
• Explain product features, lens options, and promotions to drive informed purchases.
• Support the optometrist/optician during consultations and fittings when necessary.
• Handle payment processing, POS system, stock management, and daily retail operations.
• Maintain a clean, organized, and welcoming store environment.
• Deliver excellent after-sales service, including adjustments, exchanges, and product care.
• Achieve monthly individual and outlet sales targets, and contribute to customer satisfaction experience.
• Participate in promotional events, training, and store campaigns.

Skills

Positive attitude

Service oriented

Strong communication

Team player

Professional appearance

Education

SPM / Diploma or equivalent

Job description

UpGrowth HR Sdn. Bhd. in Kuala Lumpur is seeking a customer-focused eyewear retail assistant to support sales and service at our store. You will greet customers, explain lens options and promotions, and assist the optometrist during fittings as needed.

You will also handle payments, stock management, and daily operations while maintaining a welcoming store environment and delivering after-sales care. Flexibility for weekends and public holidays is essential.