Customer Service

OTTICA GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Performance Bonuses

Daily Meal Allowance

EPF, SOCSO, EIS

Yearly Increment

Medical card provided

Medical

Miscellaneous allowance

Parking

13 months salary

Bonus based on performance

Job summary

OTTICA GROUP SDN. BHD.

in Kuala Lumpur is seeking a responsible Customer Service & Operations Assistant to support daily operations for a wholesale supplier of optical frames and lenses. You will handle customer inquiries via WhatsApp, phone, and other channels in a polite, timely manner; coordinate with the warehouse to ensure orders are prepared and dispatched on time; and assist with stock checks, informing relevant teams of shortages or issues.

Qualifications

• Minimum Diploma or equivalent.
• Fresh graduates are encouraged to apply.
• Experience in the optical industry is an added advantage, but training will be provided.

Responsibilities

• Respond to customer enquiries via WhatsApp, phone, or other channels in a polite and timely manner.
• Coordinate with warehouse/operations to ensure orders are prepared and dispatched on time.
• Check stock availability and inform relevant teams of shortages or issues.

Skills

Customer service

Operations coordination

Communication

Problem solving

Education

Diploma

Tools

MS Office

Job description

We are a wholesale supplier of optical frames and lenses, looking for a responsible and detail-oriented Customer Service & Operations Assistant to support our daily operations.

Job Responsibilities

Customer Service: Respond to customer enquiries via WhatsApp, phone calls, or other communication channels in a polite and timely manner.

Operations Support: Coordinate with the warehouse or operations team to ensure orders are prepared and ready for dispatch on time.

Stock Coordination: Assist in checking stock availability and informing the relevant team of any stock shortages or issues.

Job Requirements

Minimum Diploma or equivalent

Fresh graduates are encouraged to apply

Experience in the optical industry is an added advantage, but training will be provided.

Our company offers professional training and a supportive team

Your application will include the following questions:

• How many years' experience do you have as an Operations Assistant?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?

Wholesale Businesses 51-100 employees

Ottica Group is an established leader in Malaysia’s eyewear distribution industry, serving optical retailers nationwide with a strong and diverse portfolio with international brands and in house labels. With decades of market experience and industry expertise, we are committed to delivering excellence across operations, service, and brand development. As we continue to grow, we focus on building a supportive, high-performing work environment where talent is nurtured, ideas are valued, and individuals are empowered to grow and succeed alongside the organisation.

Ottica Group is an established leader in Malaysia’s eyewear distribution industry, serving optical retailers nationwide with a strong and diverse portfolio with international brands and in house labels. With decades of market experience and industry expertise, we are committed to delivering excellence across operations, service, and brand development. As we continue to grow, we focus on building a supportive, high-performing work environment where talent is nurtured, ideas are valued, and individuals are empowered to grow and succeed alongside the organisation.

Perks and benefits

• Performance Bonuses
• Daily Meal Allowance
• EPF, SOCSO, EIS
• Yearly Increment
• Medical card provided
• Medical
• Miscellaneous allowance
• Parking
• 13 months salary
• Bonus based on performance