Technical Support Engineer, Entry

Keysight Technologies; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

Keysight Technologies in Penang, Malaysia seeks a graduate engineer to join our factory-based product and application support team. You will help solve measurement and repair problems for internal and external customers in a fast-paced environment.

Responsibilities include developing support plans for new products, researching escalations, providing technical training to field service engineers, and collaborating with cross-functional teams to enhance product support.

Qualifications

• Bachelor's or Master's degree in electrical/electronics engineering or equivalent.
• Fresh graduates encouraged to apply.
• Some knowledge in test and measurement, semiconductor or electronics industry.
• Strong communication and problem solving skills for pre- and post-sales inquiries.
• Knowledge in Visual Studio, C#, C++, Python is a plus.

Responsibilities

• Provide post-sales support and develop the support strategy for new products.
• Research and resolve product support escalations using in-depth technical knowledge.
• Develop and implement support plans for new products.
• Interact with marketing, sales, technical support, QA, manufacturing, product development, etc.
• May write product/process user documentation.
• May deliver technical training to Keysight support teams.

Skills

Strong communication

Problem solving

Fresh Graduate

Visual Studio

C#

C++

Python

Education

Bachelor's or Master's Degree in Electrical and Electronics Engineering or equivalent

Tools

Visual Studio

C#

C++

Python

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

You will be responsible for providing factory-based product and application support for Keysight’s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

• Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
• Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
• For new products ensures support plan, repair levels, and production support plans are developed and implemented.
• Provide technical product and measurement consulting on presales opportunities.
• May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
• May be responsible for writing product/process user documentation
• May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
• Works on technical marketing assignments with clearly defined objectives
• Solves problems of limited scope and complexity

Qualifications

• Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent.
• Fresh Graduate are encouraged to apply
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry
• Strong communication and problem solving skills, with the ability to support both pre-sales and and post-sales technical inquiries.
• Knowledge in Visual Studio, C#, C++, Python will be an added advantage

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