Customer service officer-Aviation

Apping Technology Sdn Bhd; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Apping Technology Sdn Bhd in Malaysia is seeking a proactive supply chain coordinator to manage urgent airline component deliveries, coordinate inventory across locations, and maintain clear stakeholder communication. The role focuses on meeting contractual lead times, solving stock gaps, analyzing root causes of delays, and driving process improvements with internal teams.

You will document actions accurately, manage backlog reports, and ensure high-quality customer service through robust IT

Responsibilities

• Handle incoming urgent requests from airlines for component delivery.
• Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.
• Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
• Challenge customers on their needs when necessary.
• Efficiently manage communication with both internal and external customers.
• Maintain daily communication with customers, answering queries professionally and promptly.
• Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
• Evaluate root causes for orders exceeding service level lead times.
• Manage internal meetings, including backlog review and operation drumbeat.
• Ensure required parts for aircraft are sourced and shipped according to contract.
• Maintain contact with all involved parties throughout the process.
• Document actions taken, ensuring accuracy and attention to detail.
• Effectively manage various IT tools and FHS IT systems.
• Record all milestones in the systems correctly and maintain accurate data.
• Highlight issues and contribute to process improvement through proper escalation within the management team.
• Detect and document abnormal status in the supply chain.
• Drive responsible stakeholders to resolve issues promptly.
• Ensure contract customer requirements are processed timely and high-quality customer service is delivered.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• - Handle incoming urgent requests from airlines for component delivery.
• - Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

2. Inventory Coordination:

• - Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
• - Challenge customers on their needs when necessary.

3. Customer Communication:

• - Efficiently manage communication with both internal and external customers.
• - Maintain daily communication with customers, answering queries professionally and promptly.
• - Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
• - Evaluate root causes for orders exceeding service level lead times.

5. Internal Meetings:

• - Manage internal meetings, including backlog review and operation drumbeat.

6. Parts Sourcing and Shipping:

• - Ensure required parts for aircraft are sourced and shipped according to contract.
• - Maintain contact with all involved parties throughout the process.

7. Documentation and Accuracy:

• - Document actions taken, ensuring accuracy and attention to detail.

8. IT Tools Management:

• - Effectively manage various IT tools and FHS IT systems.
• - Record all milestones in the systems correctly and maintain accurate data.

9. Process Improvement:

• - Highlight issues and contribute to process improvement through proper escalation within the management team.

10. Supply Chain Health:

• - Detect and document abnormal status in the supply chain.
• - Drive responsible stakeholders to resolve issues promptly.

11. Customer Requirements:

• - Ensure contract customer requirements are processed timely and high-quality customer service is delivered