Brokerage Services Support Specialist

Moomoo MY

Kuala Lumpur

On-site

MYR 45,000 - 54,000

Full time

14 days+

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Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Yearly health check allowances

Convenient Access to Public Transport

Career Development Opportunities

Free-Flow Pantry Snacks & Drinks

Job summary

A leading brokerage platform in Kuala Lumpur is seeking a Brokerage Services Support Specialist. This entry-level role involves assisting customers with trading account management and inquiries through various communication channels. Ideal candidates should have a relevant degree and strong communication skills. The position offers benefits like a 13-month salary, performance-based bonuses, and opportunities for career development.

Qualifications

Proven working experience in a related field preferred.
Fresh graduates welcome for entry-level position.
Familiarity with online trading platforms is advantageous.

Responsibilities

Respond to customer inquiries via multiple channels.
Assist with trading account registration and verification.
Resolve customer concerns promptly and professionally.

Skills

Customer service knowledge

Problem-solving

Excellent communication

Team player

Education

Degree or above in relevant qualifications

Diploma in Business, Economics, or Financial-related courses

Job description

Brokerage Services Support Specialist

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Base pay range

MYR45,000.00/yr - MYR54,000.00/yr

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities

Responsible for local and overseas customers/clients, with work languages English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing technical or operational issues.
Resolve customer/client concerns and questions promptly and professionally, escalating complex cases as necessary.
Maintain accurate records, filing and organization of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases and training materials.
Perform other ad‑hoc duties as assigned from time to time.

Requirements

Degree or above in relevant qualifications; Diploma in Business, Economics, and Financial‑related courses welcome.
Proven working experience in the related field preferred (call center, technical support, online trading and/or stockbroking). Fresh graduates welcome.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products is advantageous.
Computer literacy preferred.
Language proficiency: English, Malay mandatory; Chinese/Mandarin advantageous.
Professionalism, independence, meticulousness, patience, empathy, strong problem‑solving, decision‑making, excellent communication and interpersonal skills with customer service knowledge.
Excellent team player, high working efficiency, ability to work under pressure and manage multiple inquiries simultaneously and timely.
Able to work assigned shifts including evening, night and weekend, with shift allowance provided.

Benefits