Brokerage Services Support Specialist

Moomoo Inc.

Kuala Lumpur

On-site

MYR 33,480 - 55,800

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Yearly dental, optical & health check allowances

Career Development Opportunities

Free-Flow Pantry Snacks & Drinks

Job summary

A financial services company in Kuala Lumpur is looking for a Brokerage Services Support Specialist. This role involves assisting customers with trading accounts, responding to inquiries, and providing technical support. The ideal candidate will hold a relevant degree and possess strong communication and problem-solving skills. The position offers a competitive salary with various benefits.

Qualifications

Degree or above in relevant qualifications required.
Proven experience in call center or technical support preferred.
Familiarity with online trading platforms is advantageous.

Responsibilities

Assist customers with trading account registration and verification.
Respond to inquiries via phone, email, and live chat.
Record and organize customer feedback.

Skills

Customer service

Problem-solving

Communication

Technical support

Education

Degree or above in Business, Economics, or Finance

Job description

Overview

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.

Qualifications

Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
Computer literacy is preferred.
Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits