Customer Service Officer

Magnum 4D Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local entertainment company in Kuala Lumpur is seeking a customer service representative to assist with inquiries and complaints. Candidates should possess good communication skills and be adept in basic computer applications. The position offers a chance for fresh graduates to apply and grow in a supportive environment. Benefits include annual leave, health insurance, and allowances.

Benefits

Annual Leave

Medical Leave

Birthday Leave

Compassionate Leave

Health Insurance

Optical Claim / Dental Claim

Monthly Mobile Phone allowances

Transportation allowances

Qualifications

• Fresh graduates are encouraged to apply.
• Previous customer service experience is advantageous but not essential.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone and email.
• Investigate and resolve customer complaints.
• Document all customer interactions accurately.

Skills

Good communication skills

Interpersonal skills

Telephone etiquette

Basic computer knowledge

Education

Diploma in any relevant field

Job description

Job Responsibility

• Respond to customer inquiries via phone and email, providing accurate and timely information regarding Magnum 4D products, services, and promotions.
• Investigate and resolve customer complaints and issues, escalating complex problems to senior team members as needed, while maintaining a professional and empathetic demeanor.
• Maintain a thorough understanding of Magnum 4D's product offerings, rules, and regulations, staying up-to-date on any changes or updates.
• Document all customer interactions and transactions accurately and completely in the company's CRM system.
• Provide feedback to management on customer trends, common issues, and suggestions for service improvements.
  
  

Job Requirements

• Minimum Diploma in any relevant field
• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
  
  

Job Benefits

• Annual Leave
• Medical Leave
• Birthday Leave
• Compassionate Leave
• Health Insurance
• Optical Claim / Dental Claim
• Monthly Mobile Phone allowances
• Transportation allowances