Customer Service Specialist Chinese speaker

Devloit; Kuala Lumpur; On-site; MYR 34,000 - 57,000; Full time

Job summary

Devloit in Kuala Lumpur is hiring for a Permanent Night Shift customer support role. You will handle customer enquiries across calls, chats and emails, resolving issues per company procedures with a focus on empathy and professionalism.

The role involves updating customer records, coordinating booking changes with vendors, and escalating complex cases when needed. Working five days with two days off weekly, base pay up to RM 4500 plus KPI RM300 and shift allowance RM300.

Qualifications

• Handles and responds to customer enquiries and complaints via call, online chat and/or emails.
• Maintains a positive, empathetic and professional attitude with customers.
• Enters, updates and maintains customer interaction data in the company system.

Responsibilities

• Handles and responds to customer enquiries and complaints via call, online chat and/or emails.
• Ensures inquiries and complaints are resolved per company processes.
• Escalates difficult issues to senior team members when needed.
• Maintains a positive, empathetic and professional attitude towards customers.
• Updates and maintains accurate customer interaction records in the system.
• Resolves requests by booking changes per procedures and terms.
• Liaises with external vendors/service operators to fulfill booking changes.
• Keeps updated with company procedures and shares feedback with relevant teams.

Skills

Customer support

Communication

Empathy

Job description

Working days: 5 working days and 2 off days in a week

Permanent Night Shift

Salary- Basic upto RM 4500+ KPI RM300 + Shift allowance RM300

• Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements