Customer Service & Logistics Liaison

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Subang Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a logistics/customer service liaison in Malaysia to align customer requirements with warehouse KPIs and to support project implementations within operations.

The role emphasizes maintaining SOP compliance, proactive fall-out resolution, and strong stakeholder communication to ensure smooth, traceable service delivery across contracts and agreements.

Qualifications

• At least 1-2 years working experience in the related industry
• Experience in contract logistics / warehousing will be an added advantage

Responsibilities

• Act as the primary point of contact between customer and warehouse operation teams to align customer requirements with operational KPIs
• Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority
• Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations
• Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements
• Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments
• To carry out any duties as instructed by superior from time to time
• To perform any other duties as required by the Management from time to time
• To undertake any other job function as assigned by superior and management from time to time

Job description

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a logistics/customer service liaison in Malaysia to align customer requirements with warehouse KPIs and to support project implementations within operations.

The role emphasizes maintaining SOP compliance, proactive fall-out resolution, and strong stakeholder communication to ensure smooth, traceable service delivery across contracts and agreements.