Customer Service Junior Coordinator China & TW

Wilhelmsen; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

5-day work week

KL Sentral location

International work environment

Job summary

Wilhelmsen Ship Management is seeking a Central Customer Service Junior Coordinator for China & TW, based in Kuala Lumpur. The role focuses on processing RFQs and POs in the Global Customer Service mailbox, maintaining SLA adherence, and providing administrative support to the GCS and LCS teams.

The candidate should hold a Diploma, have 2–3 years of relevant experience, and be fluent in English with strong MS Office and communication skills.

Qualifications

• Diploma holder required; relevant field preferred.
• Strong English skills (written and spoken).
• Excellent communication and interpersonal abilities required.

Responsibilities

• Process RFQs and POs in the GCS mailbox; ensure accuracy and timeliness.
• Prioritize urgent transactions and inform LCS of credit or policy issues.
• Coordinate with Supply Chain/LCS to follow up on outstanding tasks.
• Support team with ad-hoc tasks and rostered weekend/overtime work when needed.

Skills

Communication

Time management

Planning

Analytical skills

Customer focus

Education

Diploma in any fields

Tools

MS Office

Job description

Customer Service Junior Coordinator China & TW### Customer Service Junior Coordinator China & TWApply: Kuala Lumpur: Posted Today: JOBREQ\\_13308Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. **Job title**Central Customer Service Junior Coordinator China & TW- Wilhelmsen Marine Product, Kuala Lumpur Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further. **The position** We are looking for a Central Customer Service Junior Coordinator China & TW who will join our Marine Products division. The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports. **About the location** The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation. **About the department** To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox To ensure all enquiries within the mailbox are attended too within the agreed SLA To provide administrative support to the GCS and LCS (local customer service) team May receive assignments from senior support personnel as required**What you will be doing*** Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)* Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.* •Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email* Alert LCS that if the order value exceeds the existing authorised credit limit and policies* Actively use system for understanding on customer specific information and requirements* For each quote / order processed, ensure specific customer requirements are addressed* Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for* Highlight improvements and process learnings to the team leads/ manager* Participate and contribute in team discussion and training* Performing miscellaneous job-related duties as assigned* Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS* Accept assigned rostered overtime work, if required* Comply the standard process and protocol**What experience and skills required*** Candidate must possess at least a Diploma in any fields* At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.* Fluent in English - both writing, speaking and listening* Required skill(s): Computer Literate (Good in MS Office)* Able to prioritize, customer oriented with excellent communication and interpersonal skills.* Good planning and organising skills* Good analytical skills, attention to detail and meticulous.* Ability to work independently with minimal supervision, positive attitude and a good team player.* Able to meet deadlines through good time management and allocation of priorities* Desire to succeed in a challenging environment and able to work under pressure.* Pleasant character, resourceful & able to work with sincerity on own initiative. **What we offer** Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses. 5-days work week including complying with Malaysia’s Public Holiday International work environment and culture Great learning and development opportunities Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex! **How to apply** Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary. **#LI-POST** *Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.*