Customer Service Junior Coordinator China & TW

Wilhelmsen Ships Service; Kuala Lumpur; Presencial; MYR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

KL Sentral location

5-day work week

International environment

Learning & development

Global maritime group

Descripción de la vacante

Wilhelmsen Ships Service in Kuala Lumpur invites applications for a Central Customer Service Junior Coordinator for China & TW. You will manage RFQs and POs, support the GCS/LCS teams, and ensure timely responses. This role requires a Diploma and 2–3 years in order fulfilment or logistics, with fluent English and good MS Office skills.

You will work in a dynamic international environment at KL Sentral. The position offers a 5-day week, public holidays plus Saturdays, and opportunities for

Formación

• Diploma in any field required.
• 2–3 years of relevant experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking and listening).
• Proficient in MS Office and computer literate.

Responsabilidades

• Process RFQs and POs from the Global Customer Service mailbox.
• Ensure inquiries are attended to within SLA.
• Provide administrative support to GCS and LCS teams.
• Perform duties as assigned by supervisors.

Conocimientos

Diploma

English fluency

MS Office

Time management

Customer service

Team player

Educación

Diploma in any field

Herramientas

MS Office

Descripción del empleo

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

Central Customer Service Junior Coordinator China & TW- Wilhelmsen Marine Product, Kuala Lumpur

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The position

We are looking for a Central Customer Service Junior Coordinator China & TW who will join our Marine Products division.

About the location

The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.

About the department

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended too within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team
• May receive assignments from senior support personnel as required

What you will be doing

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

What experience and skills required

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

What we offer

• Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.
• 5-days work week including complying with Malaysia’s Public Holiday
• International work environment and culture
• Great learning and development opportunities
• Join our global team for a career filled with opportunities to solve challenges both small and large, local & global, simple & complex!