Customer Service Intern

Ultranet Technologies Sdn Bhd; Puchong; On-site; MYR 33,000 - 50,000; Full time

Job summary

Ultranet Technologies Sdn Bhd in Malaysia seeks a customer service professional to act as the first contact for client inquiries. The role requires a Diploma or Degree in business administration, management or communications and Mandarin-speaking ability to liaise with Mandarin-speaking clients.

You will record feedback, manage cases, and collaborate across teams to resolve issues and improve service quality.

Qualifications

• Diploma or Degree in Business Administration, Business Management, Communications, Mass Communication or related studies.
• Comfortable speaking with different people and handling questions or complaints professionally.
• Good verbal communication skills in Mandarin are required to communicate with Mandarin-speaking clients.
• Able to listen carefully, understand concerns and explain information clearly.

Responsibilities

• Serve as a point of contact for incoming customer enquiries and assist with providing clear and appropriate responses.
• Record customer feedback, complaints and reported issues, ensuring relevant details are captured accurately.
• Track open cases and check that outstanding issues are addressed or escalated to the appropriate person.
• Assist in maintaining customer service records, case logs and frequently asked questions.
• Assist with other customer service duties as required.

Skills

Verbal communication

Mandarin proficiency

Listening skills

Problem solving

Detail oriented

Team collaboration

Education

Diploma or Degree in Business Administration, Business Management, Communications, Mass Communication or related studies

Tools

Email

Spreadsheets

Job description

Serve as a point of contact for incoming customer enquiries and assist with providing clear and appropriate responses.

Record customer feedback, complaints and reported issues, ensuring relevant details are captured accurately.

Track open cases and check that outstanding issues are addressed or escalated to the appropriate person.

Assist in maintaining customer service records, case logs and frequently asked questions.

Assist with other customer service duties as required.

Requirements

Hold a Diploma or Degree in Business Administration, Business Management, Communications, Mass Communication or a related studies.

Comfortable speaking with different people and handling questions or complaints professionally.

Good verbal communication skills in Mandarin are required to communicate with Mandarin-speaking clients.

Able to listen carefully, understand concerns and explain information clearly.

Patient, responsible and attentive to detail, especially when recording information and handling follow-ups.

Basic computer skills, including email, spreadsheets and document preparation.

Willing to learn, accept feedback and work collaboratively with team members.

Ultranet Technologies is an established and fast growing integrated online marketing company driven to change the way business is done online. We’re excited to be building a growing team of passionate digital marketers who share our values and ambition to be world-class in what we do, consistently offering SMEs the best digital marketing services around, reflected in the results we achieve. Currently we have operations in Malaysia, Singapore, Hong Kong and The Netherlands