Customer Service Intern

JAG Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 12,000 - 22,000; Full time

Job summary

JAG Corporate Services Sdn Bhd invites you to join as a Customer Service Intern. You’ll support customers and donors across calls and emails, ensuring professional and empathetic service.

You’ll handle inquiries, maintain records, and contribute to a collaborative team with mentoring from experienced professionals. This role offers hands-on experience in a professional environment with clear pathways to future opportunities.

Qualifications

• Good communication skills over the phone with good command of English.
• Computer literacy is essential, especially in MS Word and Excel.

Responsibilities

• Manage inbound calls and outbound calls by providing optimum service to customers.
• Resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• Maintain and ensure customers’ records are updated into customer database accurately.
• Fulfil all call work assigned by Supervisor on a daily basis.
• Attend and manage all inbound calls/emails and any other channels from donors and/or Charities.
• Ensure details are entered in the system are correct and accurate at all times.
• Ensure each call, inbound and outbound is handled professionally and courteously.

Skills

Good communication

MS Word

Excel

Tools

MS Word

Excel

Job description

Ready to kickstart your career in customer service?

We’re looking for a friendly and detail-oriented Customer Service Intern to join our team! You’ll play an important role in supporting our customers and partners — ensuring every interaction is handled professionally, efficiently, and with care.

If you’re a good communicator, enjoy helping others, and want hands‑on experience in a professional customer service environment — this internship is perfect for you!

What You’ll Do

• Manage inbound calls and outbound calls by providing optimum service to customers.
• Resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• Maintain and ensure customers’ records are updated into customer database accurately.
• Fulfil all call work assigned by Supervisor on a daily basis.
• Attend and manage all inbound calls/emails and any other channels from donors and/or Charities.
• Ensure details are entered in the system are correct and accurate at all times.
• Ensure each call, inbound and outbound is handled professionally and courteously.

What We’re Looking For

• Good communication skills over the phone with good command of English.
• Computer literacy is essential, especially in MS Word and Excel.

Why Join Us?

• 20+ years of proven success in the industry – stable & reputable organization.
• Uncapped commission – no minimum requirement, your effort drives your rewards.
• Normal working hours – Monday to Friday, 9 AM – 6 PM (no shifts or weekends).
• Hands‑on training & mentorship from experienced professionals.
• Fun, collaborative team culture – we work hard and celebrate success together through team activities and events.
• Potential full‑time opportunities based on performance after internship.