Customer Service （intern）

Build Ant Design Sdn Bhd; Penang; On-site; MYR 8,900 - 13,000; Full time

Benefits offered by this job

Mentorship

Career development

Potential for permanent position

Job summary

Build Ant Design Sdn Bhd in Penang Island invites applications for a Customer Service Intern. This full‑time internship offers hands-on experience supporting clients, answering inquiries, and processing requests in a fast-paced team.

You will document interactions in our CRM and escalate issues when needed. The role focuses on developing communication, problem-solving, and teamwork skills while learning company procedures and service standards in a supportive environment.

Qualifications

• Currently enrolled in or recently completed a tertiary qualification (diploma, degree or equivalent)
• Strong verbal and written communication skills in English; fluency in Malay and/or Mandarin is advantageous
• Excellent customer service orientation with a genuine desire to help and support customers
• Ability to remain calm, patient and professional when dealing with challenging situations
• Strong organisational skills and attention to detail
• Proficiency with computer systems and a willingness to learn new software platforms
• Reliable, punctual and committed to delivering quality work within a team environment
• Problem-solving mindset with the ability to think critically and suggest improvements

Responsibilities

• Responding to customer enquiries via phone, email, live chat and other communication channels in a timely and professional manner
• Providing product and service information to customers and assisting them with their questions and concerns
• Processing customer requests and transactions accurately and efficiently
• Documenting customer interactions and maintaining detailed records in our customer management system
• Identifying and escalating complex issues to senior team members when necessary
• Supporting the resolution of customer complaints with empathy and professionalism
• Contributing to team initiatives and assisting with administrative tasks as required
• Learning and adhering to company policies, procedures and service standards

Skills

Communication skills

English proficiency

Malay/Mandarin language

Customer service orientation

Calm under pressure

Organisational skills

Computer literacy

Reliability & punctuality

Problem-solving mindset

Education

Tertiary qualification in progress/completed

Tools

Customer management system

Job description

About the role

Build Ant Design Sdn Bhd is seeking a Customer Service Intern to join our dynamic team based in Penang Island, Penang. This is a full‑time internship position that offers you the opportunity to develop practical customer service skills in a real‑world environment. As a Customer Service Intern, you will be at the front line of our customer interactions, providing support and assistance to clients whilst gaining valuable experience in the customer‑facing environment. This role is ideal for individuals keen to launch their career in customer service and develop a strong foundation in client relationship management.

Key responsibilities

• Responding to customer enquiries via phone, email, live chat and other communication channels in a timely and professional manner
• Providing product and service information to customers and assisting them with their questions and concerns
• Processing customer requests and transactions accurately and efficiently
• Documenting customer interactions and maintaining detailed records in our customer management system
• Identifying and escalating complex issues to senior team members when necessary
• Supporting the resolution of customer complaints with empathy and professionalism
• Contributing to team initiatives and assisting with administrative tasks as required
• Learning and adhering to company policies, procedures and service standards

What we're looking for

• Currently enrolled in or recently completed a tertiary qualification (diploma, degree or equivalent)
• Strong verbal and written communication skills in English; fluency in Malay and/or Mandarin is advantageous
• Excellent customer service orientation with a genuine desire to help and support customers
• Ability to remain calm, patient and professional when dealing with challenging situations
• Strong organisational skills and attention to detail
• Proficiency with computer systems and a willingness to learn new software platforms
• Reliable, punctual and committed to delivering quality work within a team environment
• Problem‑solving mindset with the ability to think critically and suggest improvements

What we offer

• Practical, hands‑on experience in a professional customer service environment
• Mentorship and guidance from experienced team members to support your professional development
• Opportunity to develop transferable skills including communication, problem‑solving and teamwork
• Supportive and collaborative team culture that values learning and growth
• Potential for progression and conversion to a permanent position upon successful completion of the internship

About us

Build Ant Design Sdn Bhd is a customer‑focused organisation committed to delivering exceptional service and innovative solutions. We pride ourselves on creating a supportive workplace culture where employees are valued and encouraged to grow. Our team is dedicated to building strong relationships with our customers and providing them with the support they need. We believe in investing in our people and providing opportunities for professional development and career advancement.