Customer Service Executive (Voice | Email | Live Chat) - Sungai Petani

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

KPI Incentive up to RM250

OT opportunities

Job summary

SummitNext Technologies Sdn. Bhd. in Sungai Petani invites applications for a Customer Service Executive (Voice, Email, Live Chat).

This full-time, office-based role requires you to handle inquiries, assist with orders, payments, refunds and deliveries while maintaining quality service. You will work rotating shifts including weekends and public holidays, with a base salary of RM2,000 per month plus performance incentives up to RM250 monthly.

Qualifications

• SPM or equivalent required.
• Good Bahasa Malaysia and English communication.
• Proficient in using computer and navigating multiple systems.
• Fresh graduates welcome; customer service experience is a plus.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bilingual: Bahasa Malaysia & English

Customer service orientation

Communication skills

Adaptability

Problem solving

Education

SPM or equivalent

Tools

CRM software

MS Office / computer skills

Job description

About SummitNext

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider. We deliver customer experience, recruitment and digital business solutions to clients across Asia-Pacific and beyond.

We're looking for passionate, customer-focused people to join our team in NCity, Sungai Petani as Customer Service Executives supporting one of Southeast Asia's leading e-commerce platforms. If you enjoy helping customers and solving problems in a fast-moving environment, we'd love to hear from you.

1. Job Details

• Position: Customer Service Executive (Voice | Email | Live Chat)
• Work Location: NCity, Sungai Petani, Kedah
• Employment Type: Full-time, office-based
• Working Days: 5 days per week
• Working Hours: Rotational shifts, including weekends and public holidays
• Base Pay: RM2,000 per month
• KPI Incentive: Earn up to RM250 per month based on performance
• Overtime (OT): OT opportunities available based on operational needs and availability

2. Job Scope

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

3. Job Requirements

• Minimum SPM qualification or equivalent.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to handle customer inquiries professionally and work under pressure.
• Able to work on rotational shifts and rotational off days, including weekends and public holidays.
• Good attendance, discipline, and a positive attitude toward teamwork.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.