Customer Service Executive – Traditional Chinese

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking an experienced Customer Service Executive to provide professional after-sales support to customers. You will handle inbound calls, assist customers with enquiries, and ensure accurate records and timely resolutions.

The role requires a minimum SPM qualification, at least 1 year in BPO/Contact Centre or in customer service handling inbound calls, and strong communication, patience, and problem-solving skills. Monday to Friday schedule.

Qualifications

• Minimum SPM qualification or equivalent.
• Minimum 1 year of BPO / Contact Centre experience is preferred.
• At least 1 year of experience in customer service or handling inbound calls.
• Strong communication and interpersonal skills.
• Able to handle customers professionally, patiently, and effectively.
• Good listening, analytical, and problem-solving skills.
• Basic computer skills and comfortable working with multiple systems.
• Responsible, proactive, and able to work independently.
• Able to work on a fixed Monday to Friday schedule.

Responsibilities

• Handle inbound calls and assist customers with after-sales enquiries.
• Manage customer enquiries related to orders, products, services, and after-sales matters.
• Understand customer concerns and provide appropriate solutions in a professional and timely manner.
• Follow up on customer cases to ensure issues are resolved efficiently.
• Provide clear and accurate information in accordance with company guidelines and SOPs.
• Maintain accurate records of customer interactions and case details.
• Escalate complex or unresolved cases to the relevant departments when necessary.
• Maintain high customer service standards and contribute to overall customer satisfaction.

Skills

Communication skills

Interpersonal skills

Active listening

Problem solving

Multisystem navigation

Education

SPM or equivalent

Job description

Customer Service Executive – Traditional Chinese

We are seeking an experienced Customer Service Executive to join our team and provide professional after-sales support to customers.

Key responsibilities

Handle inbound calls and assist customers with after-sales enquiries.

Manage customer enquiries related to orders, products, services, and after-sales matters.

Understand customer concerns and provide appropriate solutions in a professional and timely manner.

Follow up on customer cases to ensure issues are resolved efficiently.

Provide clear and accurate information in accordance with company guidelines and SOPs.

Maintain accurate records of customer interactions and case details.

Escalate complex or unresolved cases to the relevant departments when necessary.

Maintain high customer service standards and contribute to overall customer satisfaction.

About you

Minimum SPM qualification or equivalent.

Minimum 1 year of BPO / Contact Centre experience is preferred.

At least 1 year of experience in customer service or handling inbound calls.

Strong communication and interpersonal skills.

Able to handle customers professionally, patiently, and effectively.

Good listening, analytical, and problem-solving skills.

Basic computer skills and comfortable working with multiple systems.

Responsible, proactive, and able to work independently.

Able to work on a fixed Monday to Friday schedule.