Customer Service Executive

Safetyware Group; Selangor; On-site; MYR 27,000 - 38,000; Full time

Job summary

Safetyware Group in Malaysia (Selangor) is seeking a customer service professional to deliver excellent support to clients via phone and email. You will respond promptly to inquiries, maintain detailed records, and collaborate with cross-functional teams to resolve issues.

Role requires strong communication, problem-solving skills, and CRM proficiency. Mandarin is an added advantage; a fast-paced environment requires attention to detail and a commitment to high-quality service.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a customer service or call center.
• Mandarin language is advantageous.
• Strong problem-solving and critical thinking.
• Proficient with CRM systems and related software.
• Ability to work in a fast-paced environment.
• Attention to detail and commitment to high-quality service.

Responsibilities

• Provide excellent customer service to our clients through efficient and effective communication, both over the phone and via email
• Respond to customer inquiries, concerns and complaints in a timely and professional manner
• Maintain detailed records of all customer interactions and follow-up actions
• Collaborate with cross-functional teams to ensure customer needs are addressed and resolved
• Identify opportunities for process improvements and contribute to the development of customer service initiatives
• Continuously enhance your product knowledge to better assist customers

Skills

Excellent communication

Customer service experience

Mandarin (advantage)

Problem-solving

CRM proficiency

Attention to detail

Team collaboration

Tools

CRM systems

Job description

• Provide excellent customer service to our clients through efficient and effective communication, both over the phone and via email
• Respond to customer inquiries, concerns and complaints in a timely and professional manner
• Maintain detailed records of all customer interactions and follow-up actions
• Collaborate with cross-functional teams to ensure customer needs are addressed and resolved
• Identify opportunities for process improvements and contribute to the development of customer service initiatives
• Continuously enhance your product knowledge to better assist customers

Required Skills

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Demonstrated experience in a customer service or call center role, preferably in the call center and customer service industry
• Able to communicate in Mandarin is an added advantage
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficient in using customer relationship management (CRM) systems and other relevant software
• Ability to work in a fast-paced environment and remain calm under pressure
• Exceptional attention to detail and a commitment to providing high-quality service