CUSTOMER SERVICE EXECUTIVE (SALES)

Nur Kidz Sdn Bhd; Masai; On-site; MYR 45,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a proactive Sales & Business Development professional to drive registrations and build a robust pipeline across education-related services. You will respond promptly to inquiries, present programmes, and coordinate smooth onboarding for new clients.

This role also covers administration and reporting, maintaining customer records, and supporting cross‑functional teams to ensure a positive client experience while meeting monthly targets.

Qualifications

• Minimum 3 years of working experience in Sales and Customer Service.
• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, or related fields.
• Excellent communication skills in Bahasa Malaysia and English.
• Strong interpersonal and relationship-building abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and achieve sales targets.
• Positive attitude and customer-focused mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media.
• Provide accurate information regarding company services, programmes, packages, and procedures.
• Follow up with prospective clients and convert leads into registrations or sales.
• Achieve monthly sales and enrolment targets set by the company.
• Conduct sales presentations and explain programme benefits to potential clients.
• Build and maintain a strong sales pipeline.
• Coordinate appointments, assessments, and consultations with clients.
• Assist clients throughout the registration and onboarding process.
• Liaise with relevant departments to ensure smooth enrolment and service delivery.
• Ensure all customer documentation is complete and properly maintained.
• Update customer databases, sales records, and client profiles accurately.
• Prepare weekly and monthly sales activity reports.
• Maintain proper filing and documentation for audit and operational purposes.
• Perform any additional duties assigned by Management.

Skills

Sales Experience

Customer Service

Communication skills

MS Office

Interpersonal skills

Education

Bachelor or Diploma

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, and social media.

Provide accurate information regarding company services, programmes, packages, and procedures.

Maintain excellent customer relationships and ensure a positive client experience.

Address customer concerns and resolve issues efficiently.

Sales & Business Development

Follow up with prospective clients and convert leads into registrations or sales.

Achieve monthly sales and enrolment targets set by the company.

Conduct sales presentations and explain programme benefits to potential clients.

Build and maintain a strong sales pipeline.

Coordinate appointments, assessments, and consultations with clients.

Assist clients throughout the registration and onboarding process.

Liaise with relevant departments to ensure smooth enrolment and service delivery.

Ensure all customer documentation is complete and properly maintained.

Administration & Reporting

Update customer databases, sales records, and client profiles accurately.

Prepare weekly and monthly sales activity reports.

Maintain proper filing and documentation for audit and operational purposes.

Perform any additional duties assigned by Management.

Job Requirements

Minimum 3 years of working experience in Sales and Customer Service, or related fields.

Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Customer Service, or equivalent.

Excellent communication skills in Bahasa Malaysia and English.

Strong interpersonal and relationship-building skills.

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Ability to work independently and achieve sales targets.

Possess a positive attitude, professional appearance, and customer-focused mindset.

Added Advantage

Strong negotiation and persuasion skills.

Experience in education, training, healthcare, therapy, or service-based industries.

Experience handling CRM systems and customer databases.

Proven track record in achieving sales targets and customer acquisition.