Customer Service Executive (Rolling Intake)

Afterschool; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Continuous learning and development programs

Job summary

A leading global company in Petaling Jaya seeks a Customer Service Executive to manage customer orders and provide exceptional support. The ideal candidate has experience in manufacturing or is a fresh graduate with strong stakeholder management skills. This role offers competitive compensation and benefits, along with opportunities for professional growth and career advancement within the company.

Qualifications

• 4-5 years experience in a matrixed organization, preferably in manufacturing.
• Open to fresh graduates with 0-1 years experience.
• Proficiency in English; Mandarin is a plus.

Responsibilities

• Process customer purchase orders and provide acknowledgments.
• Coordinate with stakeholders for timely delivery.
• Update customers on order delivery status.
• Collaborate with demand/material planners to maintain safety stocks.
• Ensure deliveries include COA and color chips.
• Address credit-block issues with the AR team and manage customer inquiries about products.
• Report to the Regional Customer Experience Manager and work onsite at PJ Plant.

Skills

Stakeholder management

Customer relationship management

Supply chain management

Work under tight deadlines

English + Mandarin

Job description

Join PPG as a Customer Service Executive in Petaling Jaya, ensuring timely order processing and exceptional customer support.

Your Role

Key responsibilities as follows:

• Process customer purchase orders in alignment with supply charters and provide acknowledgments.
• Coordinate with stakeholders to ensure timely delivery as per customer agreements.
• Update customers on order delivery status, including material availability and potential risks.
• Collaborate with demand and material planners to maintain safety stocks based on sales forecasts.
• Ensure all deliveries include necessary documentation, such as COA and color chips.
• Address credit-block issues with the AR team and manage customer inquiries about products.
• Report directly to the Regional Customer Experience Manager and work onsite at PJ Plant.

About You

The ideal candidate will have:

• 4 to 5 years of experience in a matrixed organization, preferably in manufacturing.
• We're also open to fresh graduates (0-1 years of experience).
• Strong stakeholder management and influencing skills.
• Experience in customer relationship management or marketing.
• Knowledge of supply chain management and manufacturing planning.
• Familiarity with the chemical or paint industry is advantageous.
• Proficiency in English, with Mandarin as a plus.
• Ability to work independently and handle stress under tight deadlines.

Compensation & Benefits

PPG offers competitive compensation based on skills, experience, and location. Benefits include healthcare and other perks, discussed during the hiring process.

Training & Development

PPG provides opportunities for professional growth through continuous learning and development programs.

Career Progression

This role offers potential for career advancement within PPG, with opportunities to grow in various departments over the next few years.

How to Apply

Submit your application by emailing [e-mail]. If you need assistance due to a disability, please reach out to the same email.