Customer Service Executive (Liner)

S5 Asia; Selangor; On-site; MYR 42,000 - 65,000; Full time

Job summary

Jora Malaysia invites applications for a dedicated customer service and documentation coordinator in the liner/container business. You will handle day-to-day customer service activities and coordinate with customers, internal departments and parties to ensure smooth shipments.

Ideal candidates will have familiarity with Bill of Lading issuance, shipping documentation, and day-to-day container processes; you must communicate clearly, stay organized and meet tight deadlines.

Qualifications

• Experience in liner/shipping/container operations preferred.
• Familiar with B/L issuance and shipping documentation.
• Understand day-to-day container shipping processes.
• Strong communication and coordination skills.
• Able to work independently and meet deadlines.

Responsibilities

• Handle daily customer service activities for container/liner operations.
• Prepare and issue Bill of Lading (B/L) and other shipping-related documentation.
• Coordinate with customers regarding booking, shipment details, documentation and vessel schedules.
• Follow up on shipping instructions and ensure documents are issued timely.
• Liaise with internal departments, shipping agents, terminals and other relevant parties to resolve operational matters.
• Handle customers' enquiries and provide timely updates on shipment status.
• Maintain proper records of bookings, shipments and documentation.
• Ensure all tasks are completed accurately and in accordance with procedures.

Skills

Container operations

Bill of Lading

Shipping docs

Communication

Independent worker

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for handling day-to-day customer service and documentation activities for the liner/container business, ensuring smooth and timely coordination with customers, internal departments, and relevant parties.

Key responsibilities

• Handle daily customer service activities for container/liner operations.
• Prepare and issue Bill of Lading (B/L) and other shipping-related documentation.
• Coordinate with customers regarding booking, shipment details, documentation and vessel schedules.
• Follow up on shipping instructions and ensure documents are accurate and issued within the required timeline.
• Liaise with internal departments, shipping agents, terminals and other relevant parties to resolve operational matters.
• Handle customers' enquiries and provide timely updates on shipment status.
• Maintain proper records of bookings, shipments and documentation.
• Ensure all tasks are completed accurately and in accordance with company procedures.

About you

• Experience in liner/shipping/container operations is preferred.
• Familiar with Bill of Lading (B/L) issuance and shipping documentation.
• Good understanding of day-to-day container shipping processes.
• Good communication and coordination skills.
• Able to work independently, meet deadlines and handle multiple tasks.