Customer Service Executive

Global Feeder Shipping (M) Sdn Bhd; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

Global Feeder Shipping (M) Sdn Bhd in Malaysia seeks an energetic Customer Service Executive to handle inquiries, bookings, and schedule coordination for our regional feeder operations.

You will communicate with customers in English, provide up-to-date information, process daily bookings, and maintain accurate records in our container booking system. 1-3 years' experience and a Diploma or Bachelor's degree are preferred.

Qualifications

• Experience in shipping or freight customer service preferred.
• Fluent English required.
• Bachelor's or Diploma (3 years) required.

Responsibilities

• Manage customer service inquiries via email and phone promptly.
• Provide customers with accurate information about products and services.
• Prepare updated sailing schedules daily.
• Receive and process customer bookings with courtesy.
• Maintain daily booking balance and load updates as directed.
• Validate MLO and Payer details before releasing bookings.
• Alert Sales for new MLO and Payer to start KYC processes.
• Maintain complete CBF details daily.

Skills

Fluent English

Customer service

Education

Bachelor's or Diploma

Tools

CBF-Container Booking Forecast

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Global Feeder Shipping (M) Sdn Bhd is part of the Global Feeder Shipping Group, a growing regional shipping company providing reliable feeder and container shipping solutions across Asia. Join our dynamic team and be part of a fast-paced, international maritime business where your contributions make a difference.

Key responsibilities

• Manage customer service inquiries, both in emails and over the phone in a timely manner
• Communicate with customers over the phone or via email by providing assistance needed
• Provide customers with accurate and up-to-date information about products and newly launched services
• Prepare an updated sailing schedule on a daily basis aligned with Principal direction, DPS/LTS and terminal information
• Receive and process customer bookings with courtesy and promptly
• Manage daily booking acceptance based on availability and precision counting given by Principal in their daily BTL-Balance to Load updates
• Ensure proper approval is received for special commodity prior to releasing booking to customer
• Ensure customer's MLO and Payer details are validated when accepting booking and updating them in CBF- Container Booking Forecast
• Alert Sales for new MLO and Payer in order for them to process KYC for accounting prior sailing
• Maintain a complete CBF with details such as MLO, payer, volume, type on a daily basis

About you

• Minimum 1-3 years' experience
• Fluency in English
• Bachelor's or Diploma (3 years)

We regret that only shortlisted candidates will be contacted.