Customer Service Executive (Airbnb & Homestay)

Feel Home Malaysia Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical Benefits

EPF & SOCSO Contributions

Overtime (OT) Claim

Training Provided

Zusammenfassung

Feel Home Malaysia Sdn Bhd is hiring a Customer Service Executive (Airbnb & Homestay) in Kuala Lumpur to handle guest enquiries, reservations across Airbnb, Booking platforms and WhatsApp.

You will assist with check-in/out, coordinate housekeeping, monitor reservations, and respond promptly to feedback or complaints.

Fresh graduates with SPM or Diploma are welcome. Fluency in English, Bahasa Malaysia and Mandarin is preferred; basic Excel/Google Sheets skills are required.

Qualifikationen

• Fresh graduates with SPM or Diploma are welcome.
• Fluent in English, Bahasa Malaysia and Mandarin is preferred.
• Friendly, proactive and eager to learn.
• Basic computer skills: Excel, Google Sheets and WhatsApp.
• Willing to work shifts, weekends and public holidays.
• Experience in customer service or hospitality is an advantage.

Aufgaben

• Handle guest inquiries and reservations across Airbnb, Booking.com, Agoda, Trip.com and WhatsApp.
• Assist guests with check-in and check-out, sending guides, access codes and parking info.
• Respond promptly and professionally to inquiries, requests, feedback and complaints.
• Monitor daily reservations, arrivals and departures using the property management system.
• Coordinate with housekeeping and maintenance to ensure units are ready for check-in.
• Prepare guest requests such as amenities, housekeeping and maintenance services.
• Follow up on guest issues to resolve them promptly.
• Update daily check-in/out reports and reservation records.
• Monitor online reviews and reservation changes.
• Collaborate with operations for smooth day-to-day homestay operations.
• Handle urgent matters during assigned shifts, including weekends/public holidays.

Kenntnisse

English communication

Bahasa Malaysia

Mandarin

Ausbildung

SPM/ Diploma

Tools

Excel

Google Sheets

WhatsApp

Jobbeschreibung

Customer Service Executive (Airbnb & Homestay)

Junior Executive

Responsibilities:

• Handle guest enquiries and reservations through Airbnb, Booking.com, Agoda, Trip.com and WhatsApp.
• Assist guests with check-in and check-out procedures, including sending check-in guides, access codes and parking information.
• Respond promptly and professionally to guest enquiries, requests, feedback and complaints.
• Monitor daily reservations, guest arrivals and departures using the property management system.
• Coordinate with housekeeping and maintenance teams to ensure units are clean, ready and in good condition before guest check-in.
• Arrange guest requests such as additional amenities, housekeeping services and maintenance assistance.
• Follow up on guest issues and ensure problems are resolved in a timely manner.
• Update daily check-in/check-out reports, reservation records and guest information accurately.
• Monitor online booking platforms, guest reviews and reservation changes.
• Work closely with the operations team to ensure smooth daily homestay operations.
• Handle urgent guest matters during assigned shifts, including weekends and public holidays.
• Perform other customer service and operational duties assigned by management.

Requirements:

• Minimum SPM / Diploma. Fresh graduates are welcome.
• Good communication skills in English, Bahasa Malaysia and Mandarin (added advantage).
• Friendly, responsible, proactive and willing to learn.
• Able to handle guest enquiries and complaints professionally.
• Basic computer skills (Excel, Google Sheets and WhatsApp).
• Able to multitask and work independently.
• Willing to work shifts, weekends and public holidays.
• Customer service or hospitality experience is an added advantage.
• Medical Benefits
• EPF & SOCSO Contributions
• Overtime (OT) Claim
• Training Provided

Qualification:

Primary/Secondary School/SPM/"O" Level

Customer Service

Job Location: Kuala Lumpur

Employment Type: Full-Time

Age Range of Candidate: 20 - 40

Years of Experience: 0

Monthly Salary: MYR2500 - MYR3500

Feel Home Malaysia provides interior design, furnishing & Airbnb management for short-term and long-term rentals in Kuala Lumpur.