CUSTOMER SERVICE EXECUTIVE

PEM Fasteners (M) Sdn Bhd; Seremban; On-site; MYR 39,000 - 58,000; Full time

Job summary

PEM Fasteners (M) Sdn Bhd is seeking a Customer Service Executive to handle order processing, forecasts, and liaison with production and group companies to ensure timely delivery and accurate information to customers.

The role requires Mandarin and English communication, a business/Administration degree, and the ability to multi-task in a fast-paced manufacturing environment. Fresh graduates are encouraged to apply.

Qualifications

• Degree or equivalent in business/administration/management.
• Fresh graduates encouraged to apply.
• Experience in sales/customer service in manufacturing preferred.
• Able to multi-task in a fast-paced environment.
• Proficient in Mandarin and English communication.

Responsibilities

• Process orders, monitor progress, and coordinate with production control for on-time delivery.
• Prepare monthly reports to Inter Companies (e.g., sales vs budget).
• Liaise with group companies on supply chain matters.
• Prepare sales forecasts and estimates.
• Provide information on product specs, pricing, and updates to customers.
• Coordinate with Quality Department to meet quality expectations and resolve issues.

Skills

Mandarin

English

Multi-tasking

Education

Post-Graduate Diploma / Bachelor's Degree / Professional Degree in Business Studies/Administration/Management

Job description

Order processing, monitors progress, confers with production control personnel to ensure timely delivery in accordance with customer’s requirements.

Prepare monthly reports to Inter Companies such as sales v/s budget report etc.

Liaison with group companies on all matters related to supply chain.

To prepare sales forecast and estimates.

Provides information regarding specification of goods, product’s price, and any other updates to customers.

Liaise with Quality Department to ensure product quality meet customer’s expectations and resolve customer’s complaints on qualities issues.

Monitor inventory to ensure sufficient inventory to support schedule upside from customer.

To undertake any ad-hoc tasks as and when required.

Requirements:

Candidate must possess at least a Post-Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies/Administration/Management or equivalent.

Preferable with Sales experience/ Customer Service experience in Manufacturing Industries.

Ability to multi-task in a fast-paced environment with minimal supervision.

Required language(s): able to communicate in Mandarin and English. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Fresh graduates are encouraged to apply as training will be provided.

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Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Executive?
• Do you have order processing experience?
• Do you have customer service experience?
• How many years' experience do you have with forecasting for businesses?
• Do you have freight forwarding experience?
• Do you have previous invoicing experience?
• Which of the following languages are you fluent in?

PennEngineering has enjoyed a sustained history as a global leader in the fastening industry since our founding in 1942. PEM®, the company’s leading brand has been recognized as the premier product in the thin sheet fastening industry for over 78 years. Today, our expanding portfolio of fastener designs and technologies continues to keep pace with the challenges presented by an ever-evolving marketplace.Our solutions and engineering expertise benefit from ongoing investment in research, new product development, and strategic locations around the world. Our customers gain the benefits accrued from our worldwide presence grounded in “local” access and, as a result, we remain the “go-to” engineered fastening resource for virtually every industry, including the electronics and computer, data/telecom, medical, automotive electronics, EV charging infrastructure, and sheet metal fabrication categories.PennEngineering is strongly supported by manufacturing and technical facilities in the United States, Europe, and Asia and a global network of direct engineering representatives and authorized distributors. All are well-equipped to deliver timely and reliable solutions wherever and whenever required.For more information on PennEngineering, please visit www.pemnet.com.

PennEngineering has enjoyed a sustained history as a global leader in the fastening industry since our founding in 1942. PEM®, the company’s leading brand has been recognized as the premier product in the thin sheet fastening industry for over 78 years. Today, our expanding portfolio of fastener designs and technologies continues to keep pace with the challenges presented by an ever-evolving marketplace.Our solutions and engineering expertise benefit from ongoing investment in research, new product development, and strategic locations around the world. Our customers gain the benefits accrued from our worldwide presence grounded in “local” access and, as a result, we remain the “go-to” engineered fastening resource for virtually every industry, including the electronics and computer, data/telecom, medical, automotive electronics, EV charging infrastructure, and sheet metal fabrication categories.PennEngineering is strongly supported by manufacturing and technical facilities in the United States, Europe, and Asia and a global network of direct engineering representatives and authorized distributors. All are well-equipped to deliver timely and reliable solutions wherever and whenever required.For more information on PennEngineering, please visit www.pemnet.com.

What can I earn as a Customer Service Executive