Customer Service Executive

Goodwill Square (Malaysia) Sdn. Bhd.; Petaling Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS contributions

Paid annual leave

Paid medical leave

Panel clinic medical benefit

Overtime opportunities available

Public Holiday pay entitlement

Double pay for work on Public Holidays

Development opportunities and career增长

Job summary

Goodwill Square (Malaysia) Sdn. Bhd. is seeking a Customer Service Executive to provide frontline support for a large energy utility organisation. The role focuses on handling inbound calls, resolving inquiries, and delivering professional service with accuracy and empathy.

Fresh graduates are encouraged to apply. You should possess a Diploma or above, fluent in English and Bahasa Malaysia, good communication, and basic computer literacy. Rotating shifts (24/7) are required.

Qualifications

• Diploma or above, and/or equivalent.
• Proficient in English and Bahasa Malaysia.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Basic computer literacy and ability to learn new systems.
• Willing to work 24/7 rotating shifts.
• Prior customer service/ contact centre experience is an advantage but not required.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Assist customers with enquiries, requests and service-related matters.
• Provide accurate information based on established processes and guidelines.
• Resolve customer issues efficiently and escalate when required.
• Update customer information and interaction records accurately.
• Meet service, productivity and quality KPIs.
• Deliver a positive customer experience during every interaction.

Skills

English

Bahasa Malaysia

Communication skills

Interpersonal skills

Customer-oriented

Computer literacy

Shift flexibility

Education

Diploma or above

Job description

We are hiring Customer Service Executive to provide customer service support for a large energy utility organisation. The role primarily involves handling inbound customer calls, assisting with enquiries and service requests, providing accurate information, and ensuring every customer receives professional and efficient service. Candidates with no prior experience & fresh graduates are encouraged to apply

Key responsibilities

• Handle inbound customer calls professionally and courteously
• Assist customers with enquiries, requests and service-related matters
• Provide accurate information based on established processes and guidelines
• Resolve customer issues efficiently and escalates cases when required
• Update customer information and interaction records accurately
• Meet required service, productivity and quality KPIs
• Deliver a positive customer experience during every interaction

About you

• DIPLOMA and above, and/or equivalent
• Able to communicate effectively in ENGLISH & BAHASA MALAYSIA
• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Basic computer literacy and ability to learn new systems
• Able to work on 24/7 rotating shifts
• Prior customer service/contact centre experience is an added advantage but not mandatory

Benefits

• EPF, SOCSO and EIS contributions
• Paid annual leave
• Paid medical leave
• Panel clinic medical benefit
• Overtime opportunities available
• Public Holiday pay entitlement
• Double pay for work performed on Public Holidays, subject to applicable terms
• Development opportunities and career growth

What can I earn as a Customer Service Executive