Executive, Customer Service

5G-Starlink Pte.; Malacca City; On-site; MYR 45,000 - 89,000; Full time

Job summary

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Service with a Diploma or Degree in Business Admin or a related field and at least five years of experience in customer service or related fields.

You will deliver exceptional customer experiences and handle inquiries with a focus on accuracy and timely resolution. The role calls for excellent communication, listening and problem-solving, plus the ability to plan priorities and work both independently and in a team.

Qualifications

• Diploma or Degree in Business Admin or related field.
• At least 5 years experience in customer service, call centre, financial services or related fields.
• Excellent communication, listening and critical thinking skills.

Responsibilities

• Deliver exceptional customer experience.
• Handle customer interactions with professionalism and empathy.
• Plan and prioritize activities while maintaining accuracy and meeting deadlines.

Skills

Communication skills

Active listening

Critical thinking

Problem solving

Integrity

Respect

Teamwork

Independence

CRM knowledge

Digital platforms

Education

Diploma or Degree in Business Admin or related field

Tools

CRM tools

Digital platforms

Job description

About the job Executive, Customer Service

Education: Diploma or Degree in Business Admin or realted field
Work experience: At least 5 years experience in customer service, call centre, financial servces or related fields.
Professional & Interpersonal skills:

• Ability to go beyond to deliver exceptional customer experience.
• Excellent communication skillls coupled with good listening and critical thiking skills.
• Intellectual curiousity, strong problem solving skills with a demonstrated record of success in both internal and external environment.
• Ability to plan and prioritize activities whilst maintaining accuracy and adhering to strict dealines.
• Possess the values of integrity, passiom, respect and discipline.
• Ability to work in a team as well as be independent.
• Working knowledge in digital platform and CRM tools is a plus.