Customer Service Executive

Arachem (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Arachem (M) Sdn Bhd is seeking a proactive Customer Service & Sales Liaison to bridge customers and the sales team. You will support pre-sales and post-sales service, coordinate orders, prepare quotations, and maintain accurate records.

The role requires a diploma/degree in a related field, 1–2 years of experience, and fluency in English, Malay and Mandarin. You should communicate well, work independently, and handle inquiries with MS Office proficiency.

Qualifications

• Diploma or degree in science or related field.
• 1–2 years of relevant work experience.
• Fluent in English, Malay and Mandarin.
• Able to work independently with good communication skills.

Responsibilities

• Liaise between customers and sales team for pre- and post-sales service.
• Coordinate sales tasks including order processing and quotation preparation.
• Provide outstanding customer service to boost satisfaction and relationships.

Skills

Customer service

Communication

Multitasking

Independence

Interpersonal skills

Education

Diploma/Degree in related field

Tools

Microsoft Office

Job description

• To act as Liaison between customers and sales team to handle both pre‑sales and post sales service function.
• Sales coordination tasks including order processing, prepare quotations and etc.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner.
• Handle department order processing and related operation tasks.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Manage database of customer sales order and invoicing records.
• Assist in marketing activities and inventory control maintenance.
• Any other duties as and when assigned from time to time.

Job Requirements:

• Diploma/Degree in Science, Biochemistry, Food Science, Biotechnology, Medical Bioscience, Business Administration or any other related field.
• Minimum 1-2 years working experience in related field.
• Proficient in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Able to work independently, multi-tasking with minimum supervision.
• Possess good communications skill and interpersonal skills.
• Computer literate and familiar with Microsoft Office.