Customer Service Executive

Exodus F&B 3 Sdn Bhd (Sushi Hiro); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An immigration consultancy firm in Kuala Lumpur is looking for a Customer Service Executive to manage client inquiries and provide information on immigration programmes like MM2H and PVIP. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. This position offers a competitive salary and numerous benefits within a supportive workplace, ideal for those passionate about customer service.

Benefits

Annual Leave

Paid Sick Leave

Employee Discount

Year End Bonus

Public Holiday Allowance

Career growth opportunities

Training and development programmes

Friendly work environment

Qualifications

• Minimum 2-3 years of experience in customer service, preferably in immigration or consultancy.
• Ability to manage multiple tasks and work under pressure.
• Knowledge of MM2H and PVIP programs is an added advantage.

Responsibilities

• Serve as the primary point of contact for prospective and existing clients.
• Provide accurate information on MM2H, PVIP and other immigration programmes.
• Coordinate with internal teams to ensure smooth processing of client applications.
• Handle customer complaints and resolve issues professionally.
• Support marketing team by participating in events and seminars.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Customer service experience

Language proficiency (English, Mandarin, Malay)

Microsoft Office proficiency

CRM software proficiency

Education

Bachelor's degree in Business Administration or related field

Job description

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
• Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
• Ability to handle documentation and client records with accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of MM2H and PVIP programs is an added advantage.
• High level of professionalism, patience, and problem‑solving skills.
• Willing to work extended hours when needed, especially during events or peak periods.

Responsibilities

• Serve as the primary point of contact for prospective and existing clients via phone, email and in‑person interactions.
• Provide accurate and updated information on MM2H, PVIP and other immigration programmes.
• Assist clients with pre‑registration, document submission and application processes.
• Coordinate with internal teams to ensure smooth processing of client applications.
• Maintain and update customer records in the CRM system.
• Follow up on client enquiries and ensure timely responses.
• Handle customer complaints and resolve issues in a professional and efficient manner.
• Support the marketing team by participating in seminars, events and exhibitions when required.
• Stay updated on immigration regulations, policies and programme changes.
• Provide administrative support as needed.

Company Overview

Exodus MM2H Sdn Bhd is a full‑fledged government‑appointed agency specialising in MM2H and PVIP applications, helping international clients relocate, retire, invest and pursue education opportunities in Malaysia.

Job Summary

We are looking for a Customer Service Executive to join our immigration consultancy firm, Exodus MM2H Sdn Bhd. The ideal candidate will be responsible for handling client inquiries, providing accurate information regarding immigration programmes (MM2H & PVIP) and ensuring excellent customer support throughout the application process. This role requires strong communication skills, attention to detail and the ability to work in a fast‑paced environment.

Compensation & Benefits

• Salary Range : RM4 000 – RM5 500
• E.P.F
• Socso
• E.I.S
• Public Holiday Allowance
• Annual Leave
• Paid Sick Leave
• Employee Discount
• Year End Bonus
• Annual Dinner
• Staff Promotion
• Staff Activities
• OT allowance
• Friendly and supportive work environment.
• Transport and Toll allowance.
• Team‑building activities.
• Competitive salary and performance‑based incentives.
• Career growth opportunities within the company.
• Training and development programmes.
• Supportive and dynamic work environment.

How to Apply

If you are passionate about customer service and want to be part of a growing immigration consultancy firm, we would love to hear from you! Apply now by sending your resume to *********@gmail.com.