Customer Service Executive

J&T Express; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

J&T Express in Kuala Lumpur is seeking a customer service professional to handle hotline, online inquiries, and complaints for our Tiktok business segment. You will ensure accurate recording of all interactions and support issue resolution with a customer-first mindset.

Responsibilities include following up on resolutions, gathering feedback, and collaborating with internal teams to drive service improvements. Shift work is required, and a diploma or higher is preferred.

Qualifications

• Diploma or higher in any discipline.
• Minimum 1 year of relevant work experience.
• Strong communication, problem-solving, and interpersonal skills.
• Willing to work in shifts.
• Detail-oriented with a strong customer-first mindset.

Responsibilities

• Handle customer hotline calls, online inquiries, and complaints for Tiktok business, ensuring accurate recording of all interactions.
• Follow up on issue resolution and proactively contact customers to improve satisfaction and loyalty.
• Collect and report customer feedback, suggestions, and trends to support process optimization and service improvements.
• Collaborate with internal teams to ensure prompt and effective resolution of customer issues.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Diploma or higher

Job description

Handle customer hotline calls, online inquiries, and complaints for Tiktok business, ensuring accurate recording of all interactions.

Follow up on issue resolution and proactively contact customers to improve satisfaction and loyalty.

Collect and report customer feedback, suggestions, and trends to support process optimization and service improvements.

Collaborate with internal teams to ensure prompt and effective resolution of customer issues.

Job Requirements:

Diploma or higher in any discipline, preferably in Business, Communications, or related fields.

Minimum 1 year of relevant work experience, preferably in customer service or e-commerce.

Strong communication, problem-solving, and interpersonal skills.

Willing to work in shifts.

Detail-oriented with a strong customer-first mindset.