Customer Service Executive

Weemax Packaging; Kapar; On-site; MYR 39,000 - 67,000; Full time

Job summary

Weemax Packaging is seeking a detail‑oriented Customer Service / Sales Admin to manage PO/SO processing, artwork preparation, and order coordination in Kapar, Malaysia.

You will liaise with Marketing, Planning, and Warehouse to track production status, update delivery schedules, and communicate delays. The role requires 2–4 years of relevant experience and proficiency in Microsoft Office and Unity ERP.

Qualifications

• Diploma or degree in Business Administration or related field required.
• 2–4 years of experience in Customer Service, Sales Admin or related role.
• Familiar with order processing, PO/SO handling, and documentation.
• Proficient in Microsoft Office and experience with ERP systems (Unity) is an advantage.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Strong coordination with internal departments (Marketing, Planning, Warehouse).

Responsibilities

• Receive and process customer purchase orders (PO) via email or sales person and enter details accurately into the Unity system.
• Generate Sales Orders (SO) and label artwork with PO/SO numbers and delivery dates.
• Coordinate with Purchaser for raw material orders and update delivery schedules.
• Maintain documentation, filing, and update production/delivery schedules.
• Liaise with Marketing, Planning, and Warehouse on order progress and delivery arrangements.
• Address delays or urgent deliveries and reschedule with Planner guidance.
• Update customer files and inform Marketing regarding readiness or pending items.
• Email artwork to Design and ensure accuracy before submission.
• Prepare monthly reports such as production schedules, capacity planning, and customer complaints.
• Identify and report abnormalities in orders, pricing, or delivery matters.
• Attend to customer inquiries and professional phone etiquette.
• Perform any additional tasks assigned by Head of Department.

Skills

Communication skills

Coordination

Detail-oriented

Multitasking

Independent work

Education

Diploma or Degree in Business Administration or related field

Tools

Microsoft Office

Unity ERP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receive and process customer purchase orders (PO) via email or sales person, prepare artwork, and key in details accurately into the Unity system.

Generate Sales Orders (SO), label each artwork with important details (PO number, quantity, delivery date, SO number), and coordinate with the Purchaser for raw material orders.

Maintain proper documentation, filing, and update delivery schedules according to customer requirements.

Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.

Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.

Update customer files and inform Marketing regarding delivery readiness or pending items.

Email artwork to the Design Department and ensure accuracy before submission.

Monitor and follow up closely with the Planner for items that cannot be delivered on time.

Prepare monthly reports such as production schedules, capacity planning, and customer complaints.

Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.

Identify and report any abnormalities in orders, pricing, or delivery matters.

Attend to customer inquiries and phone calls professionally.

Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Job Requirements:

• Minimum Diploma or Degree in Business Administration or related field.
• Monthly salary will be determined based on your experience.
• At least 2-4 years of experience in Customer Service, Sales Admin, or related role.
• Familiar with order processing, PO/SO handling, and documentation.
• Proficient in Microsoft Office and experience with ERP systems (e.g., Unity) is an advantage.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).
• Detail-oriented with good organizational and filing skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Problem-solving skills and ability to manage delivery issues, delays, and customer inquiries.
• Responsible, proactive, and able to work independently with minimal supervision.
• Good customer service mindset with professional phone etiquette.