Customer Service Executive

WEEMAX PACKAGING SDN. BHD.; Kapar; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical Annual Leave

EPF / SOCSO / EIS

Uniform

Performa

Job summary

Weemax Packaging Sdn Bhd in Malaysia is seeking a Customer Service Executive to handle PO/SO processing, artwork preparation, and data entry into the Unity ERP system.

You will coordinate with Marketing, Planning and Warehouse, manage timelines, and provide accurate order status updates, while maintaining documentation and delivering professional customer service.

Qualifications

• Minimum Diploma or Degree in Business Administration or related field.
• 2–4 years of experience in Customer Service, Sales Admin, or related role.
• Familiar with order processing, PO/SO handling, and documentation.
• Proficient in Microsoft Office and experience with ERP systems (e.g., Unity) is an advantage.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).
• Detail-oriented with good organizational and filing skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Problem-solving skills and ability to manage delivery issues, delays, and customer inquiries.
• Responsible, proactive, and able to work independently with minimal supervision.

Responsibilities

• Receive and process customer purchase orders via email or sales person.
• Generate Sales Orders (SO) and label artworks with PO number, quantity, delivery date, and SO number.
• Coordinate with the Purchaser for raw material orders.
• Maintain proper documentation, filing, and update delivery schedules according to customer requirements.
• Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.
• Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.
• Update customer files and inform Marketing regarding delivery readiness or pending items.
• Email artwork to the Design Department and ensure accuracy before submission.
• Monitor and follow up closely with the Planner for items that cannot be delivered on time.
• Prepare monthly reports such as production schedules, capacity planning, and customer complaints.
• Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.
• Identify and report any abnormalities in orders, pricing, or delivery matters.
• Attend to customer inquiries and phone calls professionally.
• Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Skills

Customer Service

Sales Admin

Order Processing

Documentation

Coordination

Communication

Multitasking

Independent Working

Phone Etiquette

Education

Diploma or Degree in Business Administration or related field

Tools

Microsoft Office

Unity ERP

ERP systems

Job description

Receive and process customer purchase orders (PO) via email or sales person, prepare artwork, and key in details accurately into the Unity system.

Generate Sales Orders (SO), label each artwork with important details (PO number, quantity, delivery date, SO number), and coordinate with the Purchaser for raw material orders.

Maintain proper documentation, filing, and update delivery schedules according to customer requirements.

Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.

Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.

Update customer files and inform Marketing regarding delivery readiness or pending items.

Email artwork to the Design Department and ensure accuracy before submission.

Monitor and follow up closely with the Planner for items that cannot be delivered on time.

Prepare monthly reports such as production schedules, capacity planning, and customer complaints.

Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.

Identify and report any abnormalities in orders, pricing, or delivery matters.

Attend to customer inquiries and phone calls professionally.

Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Job Requirements:

Minimum Diploma or Degree in Business Administration or related field.

Monthly salary will be determined based on your experience.

At least 2–4 years of experience in Customer Service, Sales Admin, or related role.

Familiar with order processing, PO/SO handling, and documentation.

Proficient in Microsoft Office and experience with ERP systems (e.g., Unity) is an advantage.

Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).

Detail-oriented with good organizational and filing skills.

Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Problem-solving skills and ability to manage delivery issues, delays, and customer inquiries.

Responsible, proactive, and able to work independently with minimal supervision.

Good customer service mindset with professional phone etiquette.

Unlock job insights

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Do you have order processing experience?
• Do you have previous invoicing experience?
• How would you rate your Mandarin language skills?

Weemax, established in October 2007, is a leading supplier of corrugated boxes, located in Kampung Perepat, Jalan Kapar, Klang Selangor.

Our vision is to foster symbiotic partnerships with customers by offering low-cost, one stop solutions. Committed to excellence, our mission is to continuously enhance manufacturing capabilities, ensuring quality, reliability and timely delivery.

We are an ISO 9001:2008 certified company.

Weemax, established in October 2007, is a leading supplier of corrugated boxes, located in Kampung Perepat, Jalan Kapar, Klang Selangor.

Our vision is to foster symbiotic partnerships with customers by offering low-cost, one stop solutions. Committed to excellence, our mission is to continuously enhance manufacturing capabilities, ensuring quality, reliability and timely delivery.

We are an ISO 9001:2008 certified company.

Perks and benefits

• Medical Annual Leave
• EPF / SOCSO / EIS
• Uniform
• Performa

What can I earn as a Customer Service Executive