Customer Service Executive

NEUTROVIS SDN. BHD.; George Town; On-site; MYR 28,000 - 50,000; Full time

Job summary

NEUTROVIS SDN. BHD. is seeking a logistics coordinator to process customer orders and monitor delivery status in Penang. You will work with outbound, sales, and logistics to ensure on-time delivery, accurate invoicing, and proper documentation.

The role involves following up on open orders, coordinating returns, and maintaining POD records in line with SOPs. Join a growing brand under Maystar Beauty Sdn Bhd with a focus on reliable, high-quality protective products.

Qualifications

• Process accurate and timely entry of customer orders.
• Follow up on order and delivery to meet requested dates.
• Coordinate daily delivery with outbound team.
• Monitor order/delivery status with relevant departments.
• Coordinate with sales on delivery and billing after processing.
• Follow up on rejected orders to close open items.
• Coordinate with transporter/logistics for timely delivery and disputes.
• Arrange returns collection and process customer goods returns.
• Ensure complete POD documentation and organized record keeping.
• Adhere to SOPs and company policies.

Responsibilities

• Enter orders accurately and track delivery timelines.
• Coordinate daily shipments with the outbound team.
• Liaise with sales and logistics to resolve issues.
• Ensure proper documentation and POD filing.
• Follow up on open returns and refunds when needed.

Skills

Order processing

Delivery coordination

Documentation

Customer follow-up

POD handling

Job description

• Process accurate and timely entry of customer orders
• Follow up closely on order and delivery to meet customer request date
• Coordinate with outbound team for daily delivery
• Coordinate with respective department in monitoring order status/delivery status from time to time
• Coordination with sales admin or sales team on delivery, billing and all other issues after order is processed
• Follow up open sales order (reason of rejection) to ensure no open sales orders are left unattended
• Coordinate and arrange with transporter/logistics on timely delivery of goods and to swiftly resolve delivery disputes and product discrepancy, if any
• Coordinate and arrange with transporter/logistics for collection of customer goods return
• Process customer goods return and follow up on the status from time to time
• Ensure complete and accurate documentation and timely compilation of proof of delivery (POD) documents and record keeping. Match and file all corresponding documents in an orderly manner to ensure quick retrieval.
• To carry out other duty as assigned
• Compliance/adhere to all Standard Operating Procedure/policies established by the company

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Manufacturing, Transport & Logistics 51-100 employees

Neutrovis (under the parent company of Maystar Beauty Sdn Bhd) is the trusted home-grown brand for high quality and extra protective anti-bacterial solutions in Malaysia. Proudly offering Premium Respirators and Medical Face Masks, delivered directly to you and available through an array of trusted retail distributors nationwide. This commitment to quality has made Neutrovis the choice of Malaysians, with more than 800 Neutrovis facemasks sold every minute, a feat that helped us garner The Malaysian Book of Record for most masks sold in a year. As we continue to innovate and expand our range of products, join us as we undertake the journey from local to global, with the mission to protect the world. Do swing by www.neutrovis.com for more information.

Range of brands that Maystar Beauty carries: Au Fairy, Nightlabs, Cadeau, Mikuhana, Shady Tipsy, Zetox

Neutrovis (under the parent company of Maystar Beauty Sdn Bhd) is the trusted home-grown brand for high quality and extra protective anti-bacterial solutions in Malaysia. Proudly offering Premium Respirators and Medical Face Masks, delivered directly to you and available through an array of trusted retail distributors nationwide. This commitment to quality has made Neutrovis the choice of Malaysians, with more than 800 Neutrovis facemasks sold every minute, a feat that helped us garner The Malaysian Book of Record for most masks sold in a year. As we continue to innovate and expand our range of products, join us as we undertake the journey from local to global, with the mission to protect the world. Do swing by www.neutrovis.com for more information.

Range of brands that Maystar Beauty carries: Au Fairy, Nightlabs, Cadeau, Mikuhana, Shady Tipsy, Zetox