Customer Service Engineer

Ichia Technologies, INC.; Kulim; On-site; MYR 42,000 - 70,000; Full time

Job summary

Ichia Technologies, INC. in Kulim, Malaysia seeks a Quality Customer Support professional to manage inquiries, complaints and quality issues. You will coordinate with Quality, Production, Engineering, and Sales to resolve issues and ensure timely corrective actions.

The role includes investigating complaints, following up on CAPA and 8D reports, and maintaining thorough records. The ideal candidate has a Diploma or Bachelor's in Engineering or Quality Management, with experience in

Qualifications

• Diploma or Bachelor's degree in Engineering, Quality Management, Electronics or Manufacturing.
• Quality-related working experience is required.
• Experience in customer complaint handling, 8D, CAPA, Root Cause Analysis, 5 Why and quality problem-solving tools is an advantage.
• Good communication, coordination and problem-solving skills.
• Able to work independently and coordinate across departments.
• Mandarin-speaking candidates are preferred.

Responsibilities

• Handle customer inquiries, complaints, and quality-related issues in a timely and professional manner.
• Coordinate with internal departments such as Quality, Production, Engineering, and Sales to resolve customer issues.
• Investigate customer complaints and follow up on corrective and preventive actions.
• Prepare and follow up on 8D reports, CAPA, root cause analysis, and other quality-related reports
• Monitor customer quality requirements and ensure issues are properly addressed and closed within the required timeline.
• Communicate with customers regarding product quality issues, corrective actions, and improvement plans.
• Support customer audits, meetings, and factory visits when required.
• Maintain proper records of customer complaints, quality issues, and follow-up actions.
• Work closely with internal teams to improve product quality and customer satisfaction.

Job description

• Handle customer inquiries, complaints, and quality-related issues in a timely and professional manner.
• Coordinate with internal departments such as Quality, Production, Engineering, and Sales to resolve customer issues.
• Investigate customer complaints and follow up on corrective and preventive actions.
• Prepare and follow up on 8D reports, CAPA, root cause analysis, and other quality-related reports.
• Monitor customer quality requirements and ensure issues are properly addressed and closed within the required timeline.
• Communicate with customers regarding product quality issues, corrective actions, and improvement plans.
• Support customer audits, meetings, and factory visits when required.
• Maintain proper records of customer complaints, quality issues, and follow-up actions.
• Work closely with internal teams to improve product quality and customer satisfaction.

Requirements

• Diploma or Bachelor's Degree in Engineering, Quality Management, Electronics, Manufacturing, or a related field.
• Quality-related working experience is required, preferably in the electronics, PCB, FPC, PCBA, or manufacturing industry.
• Experience in customer complaint handling, 8D, CAPA, Root Cause Analysis, 5 Why, and quality problem-solving tools is an advantage.
• Good communication, coordination, and problem-solving skills.
• Able to work independently and coordinate effectively across different departments.
• Mandarin-speaking candidates are preferred due to communication requirements with Mandarin-speaking stakeholders.