Customer Service (E-commerce) Immediate Hiring

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service (E-commerce) professional to deliver fast, accurate support to customers across multiple time zones. You will follow clear processes and collaborate with teammates to maintain high service quality in a dynamic environment.

The role handles pre-sales inquiries, order processing, and after-sales disputes, offering expert guidance on cross-border logistics, customs, and tariffs.

Qualifications

• Able to work in rotating shifts with two days off.
• Fresh graduates are welcome to apply.
• Typing speed of at least 40 wpm with high accuracy; typing test required.
• English proficiency is advantageous.
• Experience servicing large cross-border merchants preferred.
• Must be legally authorized to work in Malaysia (no visa sponsorship).

Responsibilities

• Deliver fast and efficient support to customers across different time zones by following clear processes and teamwork practices.
• Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
• Communicate clearly and professionally through multiple channels such as live chat, ticketing systems, and online communities.
• Maintain strong service quality even in fast-paced environments while handling CRM systems and documentation at the same time.

Skills

Typing speed

English proficiency

Cross-border experience

Tools

CRM systems

Live chat

Ticketing systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service (E-commerce) Immediate Hiring

• Deliver fast and efficient support to customers across different time zones by following clear processes and teamwork practices.
• Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
• Communicate clearly and professionally through multiple channels such as live chat, ticketing systems, and online communities.
• Maintain strong service quality even in fast-paced environments while handling CRM systems and documentation at the same time.

Requirements

• Able to work in a rotating shift (2 days off)
• Fresh graduate are open to apply
• Typing speed of at least 40 words per minute with high accuracy; typing test required.
• Proficiency in English is a strong advantage.
• Experience servicing large cross-border merchants is preferred.
• Must be legally authorized to work in Malaysia (no visa sponsorship provided)Education: