Customer Service cum Admin

Jobstreet Malaysia; Johor Bahru; On-site; MYR 33,000 - 50,000; Full time

Job summary

Jora Malaysia is seeking a dedicated frontline guest services professional to assist mothers and families during their stay. You will ensure professional, caring, and timely assistance across customer service, administration, and operations.

Responsibilities include handling enquiries, coordinating wellness services, and liaising with departments. The ideal candidate is reliable, well organized, and capable of independent work.

Qualifications

• Customer service mindset with ability to handle enquiries and feedback promptly.
• Able to work independently and be reliable.
• Well organized with attention to detail.

Responsibilities

• Attend to customers' enquiries, requests and feedback promptly.
• Assist with check-in and check-out procedures.
• Follow up on mothers' needs and coordinate with the relevant departments.
• Coordinate appointments and services for mothers, including massage, TCM, lactation consultation and other wellness services.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will be the frontline person for our mothers and families, ensuring that every guest receives professional, caring and timely assistance throughout their stay. The role combines customer service, administration, coordination and operational support.

Key responsibilities

Attend to customers' enquiries, requests and feedback promptly

Assist with check-in and check-out procedures

Follow up on mothers' needs and coordinate with the relevant departments

Coordinate appointments and services for mothers, including massage, TCM, lactation consultation and other wellness services

About you

Responsible, reliable and able to work independently

Well organised with good attention to detail