CUSTOMER SERVICE COORDINATOR (CUSTOMER SERVICE DEPARTMENT)

Perbadanan Bekalan Air Pulau Pinang Sdn Bhd; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Perbadanan Bekalan Air Pulau Pinang Sdn Bhd is seeking a Customer Service Coordinator for the Customer Service Department in Penang. The role focuses on timely responses to billing complaints, meeting key performance targets (AWT/AST), and ensuring SOP compliance while maintaining a safe work environment.

Fresh graduates are encouraged to apply. The position is contract-based for one year with potential absorption into permanent posts based on performance.

Qualifications

• Diploma in Mass Communication/Management/Business or equivalent approved by Malaysian Government.
• Experience in Customer Service is advantageous.
• Excellent written and verbal communication, and presentation skills are a plus.
• Proficiency in Microsoft Office; CRM system experience is a plus.
• Good listening, communication and interpersonal skills are essential.
• Analytical and problem-solving skills with supervisory capabilities.

Responsibilities

• Respond to billing complaints within SPAN's KPI.
• Meet AWT and AST timelines.
• Ensure SOP compliance in duties.
• Maintain a conducive and safe working environment.

Skills

Communication

Interpersonal skills

Listening skills

Analytical thinking

Problem solving

Initiative

Confidentiality

Education

Diploma in Mass Communication/Management/Business

Tools

Microsoft Office

CRM System

Job description

CUSTOMER SERVICE COORDINATOR (CUSTOMER SERVICE DEPARTMENT)

CUSTOMER SERVICE COORDINATOR (CUSTOMER SERVICE DEPARTMENT)

Responsibilities:

Ensure the billing complaints are responded to within SPAN's KPI

Ensure the AWT and AST are met within the specified timeline

Ensure the compliance of the Standard Operating Procedure (SOP) in performing duties

Ensure conducive and safe working environment by constantly monitoring the surrounding area

Requirements:

Diploma in Mass Communication/Management/Business or equivalent qualification and approved by Malaysian Government

Working experience in a Customers Service field would be an added advantage

Excellent written and verbal communication skills, and presentation skills is an added advantage

Computer literate in Microsoft Office applications. Skill in the Customer Relationship Management System will be an added advantage

Must possess good listening skills, good communication and interpersonal skills

Possess supervisory, analytical and problem solving skills

Positive attitude, highly initiative and able to work independently with minimum supervision

High integrity, discreet and able to maintain confidentiality

Additional language would be an added advantage

Fresh graduates are encouraged to apply

Positions offered is contract for one ( 1 ) year prior to the absorption into permanent posts and subject to job performance.

Water is a precious commodity which is essential for life. At Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP), we consider continuous good water supply to be our key corporate social responsibility. We are committed to continuous improvement in support of sustainable development and a green environment.

Our mission is to serve as a leading organisation in water supply. Join us for a rewarding career and take on challenges in the water supply industry positively, proactively and productively.

Kindly visit www.pba.com.my for further information about the company

Water is a precious commodity which is essential for life. At Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP), we consider continuous good water supply to be our key corporate social responsibility. We are committed to continuous improvement in support of sustainable development and a green environment.

Our mission is to serve as a leading organisation in water supply. Join us for a rewarding career and take on challenges in the water supply industry positively, proactively and productively.

Kindly visit www.pba.com.my for further information about the company