Customer Service Coordinator - Billing & SOP

Perbadanan Bekalan Air Pulau Pinang Sdn Bhd; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Perbadanan Bekalan Air Pulau Pinang Sdn Bhd is seeking a Customer Service Coordinator for the Customer Service Department in Penang. The role focuses on timely responses to billing complaints, meeting key performance targets (AWT/AST), and ensuring SOP compliance while maintaining a safe work environment.

Fresh graduates are encouraged to apply. The position is contract-based for one year with potential absorption into permanent posts based on performance.

Qualifications

• Diploma in Mass Communication/Management/Business or equivalent approved by Malaysian Government.
• Experience in Customer Service is advantageous.
• Excellent written and verbal communication, and presentation skills are a plus.
• Proficiency in Microsoft Office; CRM system experience is a plus.
• Good listening, communication and interpersonal skills are essential.
• Analytical and problem-solving skills with supervisory capabilities.

Responsibilities

• Respond to billing complaints within SPAN's KPI.
• Meet AWT and AST timelines.
• Ensure SOP compliance in duties.
• Maintain a conducive and safe working environment.

Skills

Communication

Interpersonal skills

Listening skills

Analytical thinking

Problem solving

Initiative

Confidentiality

Education

Diploma in Mass Communication/Management/Business

Tools

Microsoft Office

CRM System

Job description

Perbadanan Bekalan Air Pulau Pinang Sdn Bhd is seeking a Customer Service Coordinator for the Customer Service Department in Penang. The role focuses on timely responses to billing complaints, meeting key performance targets (AWT/AST), and ensuring SOP compliance while maintaining a safe work environment.

Fresh graduates are encouraged to apply. The position is contract-based for one year with potential absorption into permanent posts based on performance.