Customer Service Coordinator

MSA - The Safety Company; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

MSA Safety is seeking a Sales Coordinator in Kuala Lumpur to manage customer orders across channels and support the ANZ region. You will coordinate pricing, stock checks, and quotations while liaising with Supply Chain on export clearances and delivery updates.

The role requires at least 3 years in sales coordination, with a Diploma or Degree in any discipline. It is a full-time onsite position with standard business hours.

Qualifications

• Min 3 years’ experience in sales coordination.
• Diploma or degree in any discipline is required.
• Degree in any discipline is preferred.

Responsibilities

• Handle customer orders across multiple channels and maintain 98% order processing accuracy.
• Provide pricing, stock information, and quotation details to customers.
• Liaise with Supply Chain on export clearances for sales orders and monitor inventory status.
• Maintain pricing by loading updates for distributors and major contracts during annual review.
• Generate reports (Sales Report, Backlog Orders) and support team activities as needed.

Skills

Sales coordination

Customer service

Education

Diploma or Degree in any discipline

Degree in any discipline

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Purpose of Position (Summary)

This position is responsible for the receiving and processing of customer orders and the management of those same orders until completion. This covers orders received by e-business, mail, telephone, EDI, fax and also includes dispute resolution. This role also requires the incumbent to support the team manager in leading and managing the Customer Service team. This position supports our Australia and New Zealand (ANZ) operations.

The working hours are:

• 05:30 AM – 02:30 PM (standard time)
• 04:30 AM – 01:30 PM (during daylight saving time)

Provide general support and assistance to all external customers, MSA Business Development Managers, Regional Sales Managers, Territory Account Managers and all MSA departments.

Sales Support Task

• Handle customer queries, feedbacks and other general correspondence including checking stock availability and preparing quotation.
• Provide technical knowledge, pricing and stock information.

Order Processing Task

• Receiving and processing of customer orders for HK/TW and the management of those same orders until completion. Minimum order processing accuracy at 98% of all orders received each day.
• Liaise with Supply Chain department on export clearances for Sales Orders.
• Monitor and follow-up on inventory and provide accurate and timely advise to customer on the delivery/indent status for unfulfilled Sales Order.
• Maintain active communication and engagement with supporting functions to ensure that orders are processed and delivered promptly.

Internal Coordination Task

• Manage loading of customer specific pricing. Load updated pricing against distributors in line with annual price review in January each year. Load updated pricing for major contracts with price reviews based on agree escalation formula.
• Perform other duties as assigned by the reporting Manager such as generating reports (Sales Report, Backlog Orders, Team Performance), participate in company activities/events and supporting other functions as and when a need arises.
• Perform / Initiate process improvement mini projects

Specific Accountabilities

• Providing customer with problem solution and follow-up.
• Investigate and process customer for credit and stock returns.
• On-going development of personal product knowledge, MSA departmental process and procedures.
• Perform duties in accordance to with MSA procedures and ensure compliance with relevant acts, regulations, policies imposed.
• At all times maintain the highest ethical standards, in line with MSA Corporate Ethics Policies.

Qualifications

Experience (required)

• Min 3 years’ experience in sales coordination experience

Education (required)

• Diploma (or Degree) in any discipline

Education (preferred)

• Degree in any discipline