Customer Service & Business Support Executive

Ezlaw International; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Ezlaw International seeks a Customer Service & Business Support Executive to join our expanding team in Selangor, Malaysia. The role focuses on appointment scheduling, lead follow-up, and nurturing client relationships while providing essential administrative support for marketing development.

Responsibilities include front desk duties, maintaining accurate customer data, and supporting both online and offline marketing activities with guided training provided.

Qualifications

• Full time/ Part-Time/ Freelance positions available.
• Candidates have minimum 1 year working industry in related position such as telesales, front desk or customer service.
• Candidate to be fluent in English. Ability to speak mandarin is an advantage.

Responsibilities

• Appointment Scheduling: Diligently work to secure meetings between potential clients and our internal team. This involves not only setting up the appointments but also preparing briefs for the team on the client's background and potential needs.
• Lead Management and Follow-Up: Consistently follow up with incoming leads through a structured communication plan. This includes tracking the stages of engagement, assessing client interest levels, and employing techniques to advance the sales process.
• Client Relationship Development: Foster strong, enduring relationships with clients by providing consistent, high-quality interactions. This includes understanding their ongoing needs, providing regular updates about our services, and being responsive to their inquiries.
• Collaboration with Internal Teams: Work closely with other internal departments, to ensure alignment of sales strategies with overall company objectives and client needs.
• Front Desk & Customer Database Management: Handle customer enquiries and calls while maintaining accurate records of customer interactions, information and preferences in the database.
• Marketing/Business Support: Assistwith online or offline marketingactivities. For online business activities, candidates will be guided to prepare and upload social media contents.For offline marketing activities, candidate will be be guided in toassistin organising seminars,workshopsand company events. No experience is required as full guidance will be provided related to Marketing/Business Support.

Job description

Customer Service & Business Support Executive

We are currently expanding our dynamic team and are looking for a motivated and results-driven Customer Service & Business Support Executive. The ideal candidate will be a skilled communicator with a passion for incoming inquiry and a commitment to providing exceptional customer service and administrative support for our marketing development.

Responsibilities:

1. Appointment Scheduling: Diligently work to secure meetings between potential clients and our internal team. This involves not only setting up the appointments but also preparing briefs for the team on the client's background and potential needs.


2. Lead Management and Follow-Up: Consistently follow up with incoming leads through a structured communication plan. This includes tracking the stages of engagement, assessing client interest levels, and employing techniques to advance the sales process.


3. Client Relationship Development: Foster strong, enduring relationships with clients by providing consistent, high-quality interactions. This includes understanding their ongoing needs, providing regular updates about our services, and being responsive to their inquiries.


4. Collaboration with Internal Teams: Work closely with other internal departments, to ensure alignment of sales strategies with overall company objectives and client needs.


5. Front Desk & Customer Database Management: Handle customer enquiries and calls while maintaining accurate records of customer interactions, information and preferences in the database.


6. Marketing/Business Support:Assistwith online or offline marketingactivities. For online business activities, candidates will be guided to prepare and upload social media contents.For offline marketing activities, candidate will be be guided in toassistin organising seminars,workshopsand company events. No experience is required as full guidance will be provided related to Marketing/Business Support.

Requirement:

1. Full time/ Part-time/ Freelance positions available.


2. Candidates have minimum 1 year working industry in related position such as telesales, front desk or customer service.


3. Candidate to be fluent in English. Ability to speak mandarin is an advantage.

Why us?

1. Competitive & Rewarding Remuneration Structure: We offer a rewarding & lucrative remuneration structure (high basic + commission) that recognizes your effort and contributions. Beyond that, we are committed to helping you define and navigate your career path, aligning our resources to help you reach your career objectives.


2. Investment in People: We believe that our greatest asset is our team. We are committed to their professional growth, offering continuous learning opportunities and resources to enhance their skills and knowledge.


3. Embracing Technology: We leverage advanced technology to streamline processes, enhance productivity, and minimise the potential for human error. We continuously explore innovative tech solutions to make job not just easier, but more enjoyable.


4. Work Environment: Our office offers a pleasant, relaxed and comfortable working environment, with a friendly team and a positive atmosphere that encourages productivity and growth.


5. Work-Life Balance: We understand the importance of personal time and life outside work. We promote a balanced lifestyle, offering free access to well-equipped gym room, swimming pool, jacuzzi & sauna room, badminton court, tennis court, squash, table tennis, basketball court located at Mont Kiara & PJ Damansara. We regularly sponsored company activities & overseas trips.


6. Open-minded Management: Our management is dynamic, flexible, open-minded & solution oriented. We encourage communication for all aspects. We value and appreciate our staffs.


7. Positive Culture: We promote positive working culture & environment with friendly colleagues & teammates.