Customer Service Assistant (Tiktok)

SITI KHADIJAH APPAREL SDN BHD; Nilai; Hybrid; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Training / Workshops and Continuing Ed

Social and Team-Building Events

Internal Career Growth

Extra Public Holiday & Paid Time Off (

Employee Discounts

Job summary

Siti Khadijah Apparel Sdn Bhd is seeking an E-Commerce Customer Service specialist to support TikTok Shop operations, handle chats, manage orders, and update product listings. The role ensures accurate information and a smooth customer journey during campaigns and LIVE sessions to drive sales and efficiency.

The candidate will join a team that coordinates with the warehouse and logistics teams, responds to reviews, and supports promotional activities.

Qualifications

• Diploma in Marketing, E-commerce, Mass Communication, Business or related field preferred.
• Experience in customer service, e-commerce operations, or live hosting is an added advantage.
• Ability to multitask, work under pressure and meet response time KPIs, especially during campaigns.

Responsibilities

• Reply to customer chats professionally and in a timely manner.
• Handle customer complaints and order issues professionally.
• Follow up on refund, return and cancellation cases.
• Coordinate with warehouse/logistic team regarding shipping issues.
• Update product information, pricing, images and stock details.
• Monitor product availability and inactive listings.

Skills

Customer service

E-commerce ops

Live hosting

Multitasking

Under pressure

KPIs

Education

Diploma in Marketing

Tools

TikTok Shop Seller Center

Job description

The E-Commerce Customer Service is responsible for supporting daily TikTok Shop operations, including customer service, order management, and product listing updates. This role ensures a smooth customer experience, accurate product information, and efficient support during campaigns and LIVE sessions to help achieve sales and operational targets.

Key Responsibilities:

Reply to customer chats professionally and in a timely manner

Handle customer complaints and order issues professional

Follow up on refund, return and cancellation cases

Coordinate with warehouse/logistic team regarding shipping issues

Ensure smooth customer experience throughout purchase journey

Monitor and respond to Tiktok customer reviews

Create and upload products in Tiktok Shop Seller Center

Update product information, pricing, images and stock details

Monitor product availability and inactive listings

Perform any ad hoc task assigned by Superior

Working Arrangement:

5 days work, 2 days off (Monday to Sunday)

Morning Shift: 8:30AM - 5:30PM (office)

Afternoon Shift: 1:00 PM - 10:00 PM (full / partial work from home)

Off days rotation: Friday & Saturday or Sunday & Monday

Qualifications / Experience / Skills required:

Diploma in Marketing, E-commerce, Mass Communication, Business, or related field (preferred, but not always required).

Experience in customer service, e-commerce operations, or live hosting is an added advantage.

Quick thinker in handling customer complaint or live session challenges.

Able to multitask, work under pressure, and meet response time KPIs, especially during campaign periods

Must be willing to work on weekends and during peak campaign periods as required

Perks and benefits

• Medical Insurance
• Training / Workshops and Continuing Education
• Social and Team-Building Events
• Internal Career Growth
• Extra Public Holiday & Paid Time Off (PTO)
• Employee Discounts

Siti Khadijah was built on a desire to help followers of the faith feel equanimous in their prayer. In a world where the devout grow in number and where faith is a pillar of their life, we aim to be the spiritual companions of life's journey. We provide for the devout disciples who want more spirituality in their lives. Each piece is designed to the finest thought out detail to help you feel a mindful connection when performing your spiritual obligations. We are humble devotees who want to help others embrace spirituality in a meaningful manner. Our apparel and accessories are thoughtful creations made based on crucial insights on the day of the life of our consumers. Our purpose is about supporting those who want growth in their faith. We want to support pious living.

Established in 2009 with one ambitious intention which is to ensure that women could opt for a better, more comfortable telekung through innovation and improve user experience during praying activities.

From that very intention, Siti Khadijah successfully expanded into being a reputable national brand while pioneering the niche market for telekung in Malaysia with more than 49 boutiques locally, three (3) boutiques in Indonesia and one (1) in Singapore.

Apart from telekung, Siti Khadijah also produces lifestyle products such as men's and women's apparel, hijabs, prayer mats (sejadah), bags and many more that revolve around a modest but trendy approach.

Siti Khadijah was built on a desire to help followers of the faith feel equanimous in their prayer. In a world where the devout grow in number and where faith is a pillar of their life, we aim to be the spiritual companions of life's journey. We provide for the devout disciples who want more spirituality in their lives. Each piece is designed to the finest thought out detail to help you feel a mindful connection when performing your spiritual obligations. We are humble devotees who want to help others embrace spirituality in a meaningful manner. Our apparel and accessories are thoughtful creations made based on crucial insights on the day of the life of our consumers. Our purpose is about supporting those who want growth in their faith. We want to support pious living.

Established in 2009 with one ambitious intention which is to ensure that women could opt for a better, more comfortable telekung through innovation and improve user experience during praying activities.

From that very intention, Siti Khadijah successfully expanded into being a reputable national brand while pioneering the niche market for telekung in Malaysia with more than 49 boutiques locally, three (3) boutiques in Indonesia and one (1) in Singapore.

Apart from telekung, Siti Khadijah also produces lifestyle products such as men's and women's apparel, hijabs, prayer mats (sejadah), bags and many more that revolve around a modest but trendy approach.